I think you just need to delete the Registry value on the Original Gold Image before cloning. Then when you push the clones, they will not have any AgentGUID to start with. When the Framework service starts, it finds that there is no AgentGUID and will generate one.
If you simply deleted the AgentGUID key from existing agents, please ensure you restart the Framework service (if you haven't already).
An Agent_<machine>.log file from affected system (found in the Documents and Settings\All Users\Application Data\McAfee\Common Framework\DB folder )along with Server.log file from ePO with matching timeline may help identify what is wrong.
Thanks for reply.
Now I know was wrong, some images were created just removing the value data into the AgentGuid insted remove the AgentGuid Key.
How can i resolve this issue ?. I know deploying Mcafee Agent resolve this problem, but is there another way ? because some systems are remote place and could affect the network.
Unfortunately, there is no way the system will fix itself until the key is actually deleted. One possibile solution I can think of is to use a custom SuperDAT that will delete the registry key and restart the framework service. However, it will need to be deployed using third party tools such as PsExec from Sysinternals or by other means.
Please log a case with support to request if such a SuperDAT could be created.
Had the same error on an imaged computer. Delete they key and rebooted the system to refresk all services. Wil post back soon.
I had the same error, following the steps listed below on the affected clients solved the issue for me:
- Click Start, Run, type regedit and click OK.
- Navigate to the following registry key:
[HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\Agent\]
- Right-click the AgentGUID and select Delete.
- Click Registry, Exit.
- Restart the machine.