3 Replies Latest reply on Jun 22, 2009 5:09 AM by korax

    Virusscan 8.7i patch 1 won't install

    korax
      On several machines patch 1 won't install.
      The install exits stating that you already have a more recent version installed which is not correct.

      This is what appears in the log file:

      Product: McAfee VirusScan Enterprise - Update 'Patch 1 for McAfee VirusScan Enterprise 8.7' could not be installed. Error code 1603.

      Windows Installer installed an update. Product Name: McAfee VirusScan Enterprise. Product Version: 8.7.0. Product Language: 0. Update Name: Patch 1 for McAfee VirusScan Enterprise 8.7. Installation success or error status: 1603.

      Note: 1: 1729
      Product: McAfee VirusScan Enterprise -- Configuration failed.

      Windows Installer reconfigured the product. Product Name: McAfee VirusScan Enterprise. Product Version: 8.7.0. Product Language: 0. Reconfiguration success or error status: 1603.

      Attempting to delete file C:\Users\u0051114\AppData\Local\Temp\79d615.msp
      Grabbed execution mutex.
      Cleaning up uninstalled install packages, if any exist
      Attempting to delete file C:\Users\u0051114\AppData\Local\Temp\79d615.msp
      Unable to delete the file outside of the engine. LastError = 2
      MainEngineThread is returning 1603