What is the error in the client log?
In general this means the database needs maintenance, or performance tuning needs to be setup or both.
Error client log:- 0x5c00000f "failed to connect to the remote computer"
The computers are set to sync every 20 mins, this completes successfully everytime.
So laptop to server connections are fine.
The error is a general communication failure.
The sync is way to often. The server may be overloaded and simply refuses new connections. Reduce this to every 180 minutes to start with.
yeah i did think that, wasnt myself who set this up, ok ill shall do a few tests to see if this helps and report back.
Lates EEM for this is v126.96.36.199
Did you check the laptop?
The most reason i see failed force sync from Endpoint Encryption Manager usually because it's cannot detect the client.. because it's ip changed or the client has change it's hostname..
When you sent force sync from EEM it's will using the last ip in the record.. this will normally change in DHCP enviroments..
When it's failed it's try to do wins by using network name..
Try ping the laptop from EEM if it's can find or respond..