1 Reply Latest reply on Jun 15, 2009 7:15 PM by Grif

    Product rejected the update request

      Hi,
      I have the same problem.
      I susupect my computer is currently infected, as it is behaving strangely.

      The details you requested are as follows
      When I right click on "M"/about:
      McAfee AutoUpdate Version 3.6.0.546
      Product Coverage Report Version 3.6.0.546
      McAfee VirusScan Enterprise Workstation version 8.5.0.781
      Virus Definitions Version 5594.0000/Intall Date - 4/24/2009
      Scan Engine Version 5301.4018
      Hotfixes version 5
      McAfee Antispyware Enterprise Module Version 8.5.0.163

      Windows XP with service pack 2 installed - system fully up to date.

      thanks,

      Bruno

      Moved to Desktop & Server for better attention - Moderator
        • 1. RE: Product rejected the update request
          Then try getting a "second opinion" with other scanners.. Try the steps below:

          On a friend or family member's computer, download the Malwarebytes installer and update files from the links below, copy them to a CD or flash drive, then transfer the files to the problem machine and use them. If you can't start the computer into "normal" windows, try installing, updating, and running the scans AFTER the computer is started into Safe Mode. I use the sites below to download the installer file and the manual updater:

          Once downloaded and before transferring them to the problem machine, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.

          Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
          http://www.besttechie.net/tools/mbam-setup.exe

          Malwarebytes Manual Updater link
          http://www.malwarebytes.org/mbam/database/mbam-rules.exe

          Next, download the SuperAntispyware program and the manual updater from the links below. After running the Malwarebytes tool above, if you still can't download and install it directly from the problem machine, download it on a friend or family member's computer as well. After installing and updating SuperAntispyware, run another full system scan and delete everything it finds as well. As before, you may need to rename the installer file to get the program to install.:

          SuperAntispyware
          http://www.superantispyware.com/

          SuperAntispyware Manual Updater
          http://www.superantispyware.com/definitions.html
          ____________

          In a few situations, in order for the program to run, it was also necessary to rename the main "mbam.exe" file also after installing it.. It resides in the C:\Programs Files\Malwarebytes Antimalware folder.

          Hope this helps.

          Grif