Sorry you have had a bad experience. Unfortunately there is nothing we can do on these forums about that as we don't have access to your account.
You'll have to contact Customer Service directly and phone is the fastest method, followed by online chat and the slowest is email.
I know what I would pick, phone.
Sorry and good luck.
Thank you for your response Ex_Brit, and sorry if my message came across a little rant filled, im just fed up with the hassle this has been.
Oh we all get there at some stage believe me. Sorry I couldn't help more.