1 Reply Latest reply on May 31, 2012 5:31 PM by cgrim

    Past Due Tickets Notification

    tbujnowski

      Hello!

       

      I'd like to know if there's any way to notificate someone when a ticket is past due regardless of who is the ticket owner.

       

      I'd like to notify a manager about the past due tickets assinged to his employees.

       

      I only found a way to notify the ticket owner himself.

       

      Does anyone know if it's possible and how?

       

       

      Thanks in advance!