1 Reply Latest reply on May 31, 2012 5:31 PM by cgrim

    Past Due Tickets Notification




      I'd like to know if there's any way to notificate someone when a ticket is past due regardless of who is the ticket owner.


      I'd like to notify a manager about the past due tickets assinged to his employees.


      I only found a way to notify the ticket owner himself.


      Does anyone know if it's possible and how?



      Thanks in advance!