6 Replies Latest reply on Mar 5, 2012 1:48 AM by Lakshmanan Sathyamoorthy

    VirusScan Enterprise v. 8.5.0i does not update

      Greetings,

      I recently acquired VirusScan Enterprise from my college bookstore (the school provides this as the official antivirus support for poor students like me) and installed it on my Dell Inspiron 2200 with XP SP3. When Windows alerted me through Windows Security Alerts that the antivirus software was out of date, I looked more closely at the update logs for McAfee. Turns out, every time I run the update tool, it fails. I am currently using Engine Version 5200.2160 and DAT Version 5309.0000, dated June 3, 2008.

      Here is the update log:

      6/6/2009 1:44:24 PM Starting task: AutoUpdate
      6/6/2009 1:44:24 PM Starting update session.
      6/6/2009 1:44:25 PM Checking update packages from repository NAIHttp.
      6/6/2009 1:44:26 PM Initializing update...
      6/6/2009 1:44:26 PM Downloading catalog.z.
      6/6/2009 1:44:26 PM Verifying catalog.z.
      6/6/2009 1:44:26 PM Extracting catalog.z.
      6/6/2009 1:44:26 PM Loading update configuration from: Catalog.xml
      6/6/2009 1:44:28 PM Downloading PkgCatalog.z.
      6/6/2009 1:44:28 PM Verifying PkgCatalog.z.
      6/6/2009 1:44:28 PM Extracting PkgCatalog.z.
      6/6/2009 1:44:28 PM Loading update configuration from: PkgCatalog.xml
      6/6/2009 1:44:29 PM Verifying V2engdet.mcs.
      6/6/2009 1:44:29 PM Downloading PkgCatalog.z.
      6/6/2009 1:44:29 PM Verifying PkgCatalog.z.
      6/6/2009 1:44:29 PM Extracting PkgCatalog.z.
      6/6/2009 1:44:29 PM Loading update configuration from: PkgCatalog.xml
      6/6/2009 1:44:30 PM Starting Engine update.
      6/6/2009 1:44:31 PM Downloading PkgCatalog.z.
      6/6/2009 1:44:31 PM Verifying PkgCatalog.z.
      6/6/2009 1:44:31 PM Extracting PkgCatalog.z.
      6/6/2009 1:44:31 PM Loading update configuration from: PkgCatalog.xml
      6/6/2009 1:44:32 PM Verifying V2datdet.mcs.
      6/6/2009 1:44:32 PM Downloading PkgCatalog.z.
      6/6/2009 1:44:32 PM Verifying PkgCatalog.z.
      6/6/2009 1:44:32 PM Extracting PkgCatalog.z.
      6/6/2009 1:44:32 PM Loading update configuration from: PkgCatalog.xml
      6/6/2009 1:44:34 PM Starting DAT update.
      6/6/2009 1:44:34 PM Downloading DAT.
      6/6/2009 1:44:34 PM Downloading gdeltaavv.ini.
      6/6/2009 1:44:36 PM File gdeltaavv.ini is corrupt. Downloading complete file again.
      6/6/2009 1:44:41 PM Error occurred while verifying gdeltaavv.ini.
      6/6/2009 1:44:41 PM Update failed to version %NewEngineVersion%.
      6/6/2009 1:44:48 PM Update failed to version 5637.0000.
      6/6/2009 1:44:48 PM Verifying VSE850Det.McS.
      6/6/2009 1:44:48 PM Searching available updates for McAfee VirusScan Enterprise 8.5.0.
      6/6/2009 1:44:48 PM Downloading PkgCatalog.z.
      6/6/2009 1:44:48 PM Verifying PkgCatalog.z.
      6/6/2009 1:44:48 PM Extracting PkgCatalog.z.
      6/6/2009 1:44:48 PM Loading update configuration from: PkgCatalog.xml
      6/6/2009 1:44:50 PM Starting LangPack update.
      6/6/2009 1:44:50 PM Downloading Vse0900.chm.
      6/6/2009 1:44:50 PM Copying Vse0900.chm.
      6/6/2009 1:44:50 PM Update succeeded to version LangPack .
      6/6/2009 1:44:50 PM Verifying VSE870Det.McS.
      6/6/2009 1:44:51 PM Verifying EceptCntDet.mcs.
      6/6/2009 1:44:51 PM Verifying MPEMSBCKDet.McS.
      6/6/2009 1:44:51 PM Verifying MPEPRDCKDet.McS.
      6/6/2009 1:44:52 PM Verifying MPESVRUPDet.McS.
      6/6/2009 1:44:52 PM Verifying MPEVIRCKDet.McS.
      6/6/2009 1:44:52 PM Verifying PatchTmpDet.McS.
      6/6/2009 1:44:52 PM Verifying PatchTmpDet.McS.
      6/6/2009 1:44:52 PM Verifying Mase_Det.mcs.
      6/6/2009 1:44:52 PM Verifying PUPDet.mcs.
      6/6/2009 1:44:52 PM Verifying SK_det.mcs.
      6/6/2009 1:44:55 PM Update Finished
      6/6/2009 1:44:55 PM Closing the update session.
      6/6/2009 1:45:01 PM Starting update session.
      6/6/2009 1:45:02 PM Checking update packages from repository NAIFtp.
      6/6/2009 1:45:04 PM Initializing update...
      6/6/2009 1:45:04 PM Downloading catalog.z.
      6/6/2009 1:45:05 PM Verifying catalog.z.
      6/6/2009 1:45:05 PM Extracting catalog.z.
      6/6/2009 1:45:05 PM Loading update configuration from: Catalog.xml
      6/6/2009 1:45:06 PM Downloading PkgCatalog.z.
      6/6/2009 1:45:07 PM Verifying PkgCatalog.z.
      6/6/2009 1:45:07 PM Extracting PkgCatalog.z.
      6/6/2009 1:45:07 PM Loading update configuration from: PkgCatalog.xml
      6/6/2009 1:45:08 PM Verifying V2engdet.mcs.
      6/6/2009 1:45:08 PM Downloading PkgCatalog.z.
      6/6/2009 1:45:09 PM Verifying PkgCatalog.z.
      6/6/2009 1:45:09 PM Extracting PkgCatalog.z.
      6/6/2009 1:45:09 PM Loading update configuration from: PkgCatalog.xml
      6/6/2009 1:45:10 PM Starting Engine update.
      6/6/2009 1:45:11 PM Downloading PkgCatalog.z.
      6/6/2009 1:45:12 PM Verifying PkgCatalog.z.
      6/6/2009 1:45:12 PM Extracting PkgCatalog.z.
      6/6/2009 1:45:12 PM Loading update configuration from: PkgCatalog.xml
      6/6/2009 1:45:13 PM Verifying V2datdet.mcs.
      6/6/2009 1:45:13 PM Downloading PkgCatalog.z.
      6/6/2009 1:45:14 PM Verifying PkgCatalog.z.
      6/6/2009 1:45:14 PM Extracting PkgCatalog.z.
      6/6/2009 1:45:14 PM Loading update configuration from: PkgCatalog.xml
      6/6/2009 1:45:17 PM Starting DAT update.
      6/6/2009 1:45:18 PM Downloading DAT.
      6/6/2009 1:45:18 PM Downloading gdeltaavv.ini.
      6/6/2009 1:45:18 PM Downloading avvdat-5638.zip.
      6/6/2009 1:51:25 PM Backing up file(s) Engine DAT
      6/6/2009 1:51:28 PM Pre-notifying for EngineDAT update.
      6/6/2009 1:51:28 PM Copying Engine.
      6/6/2009 1:52:18 PM Update failed to version Engine: 5301.4018 DAT: 5638.0000.
      6/6/2009 1:52:26 PM Verifying VSE850Det.McS.
      6/6/2009 1:52:26 PM Searching available updates for McAfee VirusScan Enterprise 8.5.0.
      6/6/2009 1:52:26 PM Verifying VSE870Det.McS.
      6/6/2009 1:52:26 PM Verifying EceptCntDet.mcs.
      6/6/2009 1:52:27 PM Verifying MPEMSBCKDet.McS.
      6/6/2009 1:52:27 PM Verifying MPEPRDCKDet.McS.
      6/6/2009 1:52:27 PM Verifying MPESVRUPDet.McS.
      6/6/2009 1:52:27 PM Verifying MPEVIRCKDet.McS.
      6/6/2009 1:52:28 PM Verifying PatchTmpDet.McS.
      6/6/2009 1:52:28 PM Verifying PatchTmpDet.McS.
      6/6/2009 1:52:28 PM Verifying Mase_Det.mcs.
      6/6/2009 1:52:28 PM Verifying SK_det.mcs.
      6/6/2009 1:52:28 PM Verifying PUPDet.mcs.
      6/6/2009 1:52:32 PM Update Finished
      6/6/2009 1:52:38 PM Closing the update session.

      Is there any more information I need to provide?

      Thanks in advance for your help.