1 Reply Latest reply on May 16, 2012 8:52 PM by jbrooks2

    unable to log into epolicy ochestrator

      hello everyone,

       

      i just joined the portal and looking for some assistance, whenever i try to log into the epolicy orchestrator, i get a message sayin i have entered the wrong credentials when the fact is that the credentials are correct because i did not change them. what could be causing this and how can i resolve it? please help.

       

      wali

        • 1. Re: unable to log into epolicy ochestrator

          If you have verified your credentials work by logging into ePO through the console that will indicate you have correct credentials to log into the UI.  The remote client, however, uses BASIC auth, so to verfiy you can login using basic auth try the following:

           

          Try hitting this url (where myeposerver is your server and 8443 is the port)

           

          https://myeposerver:8443/remote/core.help.do

           

          Enter your credentials when prompted.

           

          If it takes your credentials and shows you command names and help for each then you know your credentials are valid. And there must be a problem with the values you provided when you created a connection/client to the epo server in your script:

           

          client = mcafee.client(server, port, user, pwd)

           

          Verify that the server, port, user and pwd match the ones you tried when hitting the epo URL directly.

           

          If it doesn't take your credentials, I believe you'll continually be asked for your credentials repeatedly by the same dialog.

          I would verify you can successful authenticate this way.  Let me know what you find.

           

          -Jeremy

           

          Message was edited by: jbrooks2 on 5/16/12 8:52:41 PM CDT