Skip navigation
McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams
12438 Views 21 Replies Latest reply: Jul 17, 2012 7:26 AM by Ex_Brit RSS 1 2 3 Previous Next
colourless_rainbow Newcomer 6 posts since
May 10, 2012
Currently Being Moderated

May 10, 2012 2:24 PM

McAfee is telling me my subscription has expired when it isn't...

I have until about the end of the year left on subscription, but my SecurityCenter is telling me that my McAfee has already expired. I have checked other discussions, and somebody was told to go to this link and follow the steps:  http://service.mcafee.com/faqdocument.aspx?id=TS100966

 

I have done the first 'solution', which hasn't solved anything, and have moved on to the second, but I can't do it.

 

It instucts me to:

 

Disable Access Protection:   

  1. Double-click the M icon in your taskbar.
  2. Click Navigation.
  3. Select About. Note the name of your product suite (for example, McAfee Total Protection, McAfee Anti-Virus Plus).
  4. Click the X to close the About window.
  5. Select General Settings and Alerts.
  6. Open the Access Protection drawer.
  7. Deselect the option to Use Access Protection.

 

How am I supposed to select 'General Settings and Alerts', if my subscription is expired? The SecurityCenter will not let me select or click on anything or make any changes to the account, because it thinks my subscription is expired. Is there a way to get around this?

 

Or, another way to solve this problem? 

 

Thanks for the help.

1 2 3 Previous Next

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • Correct Answers - 5 points
  • Helpful Answers - 3 points