Try running Mcafee and Malwarebytes in safe mode with networking.
Also run stinger and getsusp and see what they find. With getsusp add your email addy to the preferences.
Please follow the above instructions to run scans to fix the issue . If the malware is still adamant to get removed off your PC, please contact our virus removal support .Please visit this link for more information : http://home.mcafee.com/root/stdlandingpage.aspx?LPName=vrs_v2&affid=0&culture=en -us&mm_campaign=905652cc39caaa3e7b5e6e4837f0b0be&aco=0&cid=99724
Try the links I gave above first. Try them if they will run in safe mode as well.
re your question good question unfortunately I cannot answer that have you contacted support they may and I emphasise the may give you a free scan for three PCs. At least I hope they do. Ask support they only can say no.