2 Replies Latest reply on May 5, 2012 7:02 PM by k3tg

    Real-time scanning

      For the past couple of days, I have been getting a message stating that Real-time Scanning is turned off.  I am unable to turn it back on - turns off as soon as I turn it on.  I tried reinstalling Mcafee, but that did not fix the problem.

       

      Any suggestions?

       

      Thanks.

        • 1. Re: Real-time scanning
          k3tg

          When you uninstalled and reinstalled did you use MCPR removal tool under Useful Links at the top of this page?

           

          Could you try running MVT found under Technical Support and post the details the report will give you. This will help us to know more about the installation of your McAfee software such as version number, build date, etc.

          Please post the session number here for a tech to reference and contact Technical Support for more help. They can remote connect into your computer to see if anything might be conflicting.

           

          Have you done a system restore lately or installed any other software? Did you ever have any previous security software installed before McAfee?

          • 2. Re: Real-time scanning
            k3tg

            This link will also assist you with your issue http://http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100903