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    EliteBook 8560w encrypted disk - boot error "mcafee Fatal Error 0xEE020006 Getting Disk info"

      I have this notebook, p/n XX058AV. The hard drive is encrypted by HP Protect Tools (Drive Encryption, powered by McAfee). A few days ago the notebook stopped at boot with the text "mcafee endpoint encryption Fatal Error 0xEE020006 Getting Disk info" on black screen. What I should make to boot a notebook or to decrypt HDD? I have backed up the encrypting keys.

      McAfee offers disk decryption by boot CD (McAfee EETech). I made bootable CD, but the "Code of the day" from McAfee there is required, but I don't have this code.

      Russian McAfee support told me that this code shall be provided to me by the HP because the McAfee Enterprise Encryption (named HP Protect Tools Drive Encryption) is bought as a part of a notebook from HP. Russian HP support couldn't help me anything, they can't provide me "Code of the day". US HP support also can't provide me "Code of the day".

      I haven't Gant Number from McAfee and I can't generate "Code of the day".

      Pls help me. Some ideas ?

       

      --

      WBR,

      Arcady

       

      on 5/4/12 7:41:37 AM CDT
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