1 Reply Latest reply on May 2, 2012 9:18 PM by tonyw

    HP Pavillion DV6000 gets blank screen

    Enrique Lara

      Hello anyone knows why after install MEE on HP Pavillion DV6000 computers I get a blank screen?

       

      Agent 4.5.0.1270
      Product Coverage Reports 4.5.0.1270
      VirusScan Enterprise 8.7.0.570.Wrk 6699.0000
      AntiSpyware 8.7.0.129
      Host Intrusion Prevention 8.0.0.1919
      Endpoint Encryption for PC 6.1.1.275
      Endpoint Encryption Agent 1.1.1.275

       

       

      I have 3 computers with this issue, 3 are Win 7

      OS Type:Windows 7,OS Platform:Workstation,OS Version:6.1,OS Service Pack Version:Service Pack 1

        • 1. Re: HP Pavillion DV6000 gets blank screen
          tonyw

          Where is the blank screen occuring? 

           

          Before the preboot? 

          After install before rebooting?

          After entering credentials at the PBA before Windows splash screen?

           

          If the issue only occurs with the one machine type, are you running the latest version of the BIOS?  (a quick google search shows F.43 as the latest for dv6000)

           

          Do you have any compatibility options enabled under your EEPC policy?