1 Reply Latest reply on May 3, 2012 3:21 AM by Pritish

    McAfee Security Center Malfunction

      I am unable to install any type of protection and now have over 200 computers that are not updating properly (DAT sigs are a week old now).

      McAfee unfotunately merged an old Sonicwall account with 350 of my computers on 4/17/12 and now the licensing of the old account (which has expired) is overriding the correct licensing.

       

      When I try to manually update a client I get the message  "Invalid Entitlement" and it won't update.

      When I try to install antivirus from my security center, it brings up a Sonicwall Installation screen and then won't update the DAT.

       

      It is now 12 days since the issue has begun and I have no resolution from McAfee support so I am appealing to the forum for any help.

        • 1. Re: McAfee Security Center Malfunction
          Pritish

          Hi Joelunsford,

           

          I see that you have directly contacted our Technical support department and we have already escalated your case to our back-end team for Suggestion/Resolution.

           

          The Service request number for the case that is opened with us is, SR# 3-2122270615.

           

          Please mention this Service request number for any future contacts regarding this issue and we will get back to you via e-mail as a response to this Service request number as we get information from our back-end team.

           

          Regards

          Pritish P.