1 2 Previous Next 12 Replies Latest reply on Oct 15, 2012 11:00 AM by JoeBidgood

    Some clients not communicating to ePO 4.6 server

    cpromen

      I have some clients that are failing to communicate with the ePO server since yesterday.  It appears to be intermittent.  We recently upgraded our ePO server, but all clients have been communicating fine until yesterday.

       

      Agent log from a system experiencing this issue looks like this:

       

      2012-04-26 08:22:46    I    #2192    Agent    Forcing full properties send

      2012-04-26 08:22:46    I    #2192    Agent    Collecting Properties

      2012-04-26 08:22:46    I    #2192    Agent    Collecting IP address using Internet Manager

      2012-04-26 08:22:46    I    #2192    naInet    HTTP Session initialized

      2012-04-26 08:22:46    I    #2192    imsite    Connecting to site: 129.246.101.98 on port: 443

      2012-04-26 08:22:46    I    #2192    naInet    HTTP Session closed

      2012-04-26 08:22:46    I    #2192    Manage    Collecting Properties

      2012-04-26 08:22:46    I    #2192    Manage    Initializing Event Interface

      2012-04-26 08:22:46    I    #2192    Manage    EpoEventInf Interface: Initialization succeeded.

      2012-04-26 08:22:46    i    #2192    Manage    Collecting Properties

      2012-04-26 08:22:46    I    #2192    MsgQueue    Posting message to message queue

      2012-04-26 08:22:46    I    #2192    Manage    CollectProperties through LPC interface for software SITEADV_3000

      2012-04-26 08:22:46    I    #2192    MsgQueue    Posting message to message queue

      2012-04-26 08:22:46    I    #2192    MsgQueue    Posting message to message queue

      2012-04-26 08:22:46    I    #2192    Manage    CollectProperties through LPC interface for software EEADMIN_1000

      2012-04-26 08:22:46    I    #2192    MsgQueue    Posting message to message queue

      2012-04-26 08:22:46    I    #2192    Manage    DeInitializing Event Interface

      2012-04-26 08:22:46    I    #2192    Manage    EpoEventInf Interface: Deinitialization succeeded.

      2012-04-26 08:22:46    I    #2192    Agent    Agent is sending FULL PROPERTIES

      2012-04-26 08:22:46    I    #2196    Agent    Started processing a package..

      2012-04-26 08:22:46    I    #2196    Agent    Preparing Props Package

      2012-04-26 08:22:46    I    #2196    Agent    Collecting IP address using Internet Manager

      2012-04-26 08:22:46    I    #2196    naInet    HTTP Session initialized

      2012-04-26 08:22:46    I    #2196    imsite    Connecting to site: 129.246.101.98 on port: 443

      2012-04-26 08:22:46    I    #2196    naInet    HTTP Session closed

      2012-04-26 08:22:46    I    #2196    SpiPkgr    Using sequence number 69568

      2012-04-26 08:22:46    i    #2196    Agent    Agent communication session started

      2012-04-26 08:22:46    i    #2196    Agent    Agent is sending FULL PROPS package to ePO server

      2012-04-26 08:22:46    i    #2196    Agent    Agent is connecting to ePO server

      2012-04-26 08:22:46    I    #2196    imutils    Trying with site: 129.246.101.98:80

      2012-04-26 08:22:46    I    #2196    naInet    HTTP Session initialized

      2012-04-26 08:22:46    I    #2196    imsite        Upload from: C:\ProgramData\McAfee\Common Framework\Unpack\pkg00129799165667760000_4243335651.spkg

      2012-04-26 08:22:46    I    #2196    imsite        Upload response target: C:\ProgramData\McAfee\Common Framework\Unpack\pkg00129799165668070000_280724103.spkg

      2012-04-26 08:22:47    I    #2196    naInet    failed to receive package..server is busy

      2012-04-26 08:22:47    I    #2196    imsite    NaInet library returned code == 12

      2012-04-26 08:22:47    I    #2196    naInet    HTTP Session closed

      2012-04-26 08:22:47    e    #2196    Agent    Agent failed to communicate with ePO Server

      2012-04-26 08:22:47    i    #2196    Agent    Agent communication session closed

      2012-04-26 08:22:47    I    #2196    Agent    Setting flag to force full properties on next ASCI

      2012-04-26 08:22:47    I    #2196    Agent    Agent communication failed, result=-2400

      2012-04-26 08:22:47    I    #2196    Agent    Exponential retry in 1993 seconds, error=-2400(Unable to connect to ePO Server)

      2012-04-26 08:22:47    i    #2196    Agent    Agent will connect to the ePO Server in 33 minutes and 13 seconds

       

      Server Log shows:

       

      20120426082247    E    #04360    NAIMSRV     There was a failure when getting the ldap server.  Failing asci (2)

      20120426082247    E    #04360    NAIMSRV     Failed to generate policy for user ida\ad_cpromen, error 0x80140066

      20120426082247    E    #04360    NAIMSRV     Failed to process props response for agent CPROMEN-LT

      20120426082247    E    #04360    NAIMSRV     Failed to process agent request

      20120426082247    I    #04456    NAIMSRV     Received [Event] from KHASPERT3-PC:{6AA102E1-E97E-4A76-8391-FD36092084EF}

      20120426082249    I    #06292    NAIMSRV     Received [IncProps] from BBARNES2-LT:{8BABE270-90EE-4864-9FC7-CD26D0463849}

      20120426082249    I    #06292    NAIMSRV     Processing agent props for BBARNES2-LT(8BABE270-90EE-4864-9FC7-CD26D0463849)

      20120426082249    I    #06292    NAIMSRV     Calculating policies for user bbarnes2-lt\administrator

      20120426082249    I    #06292    NAIMSRV     Calculating policies for user bbarnes2-lt\pcsuppu

      20120426082249    I    #06292    NAIMSRV     Calculating policies for user IDA\ad_cpromen

      20120426082249    I    #06292    NAIMSRV     Calculating policies for user ida\bbarnes

      20120426082249    I    #06292    NAIMSRV     Sending props response for agent BBARNES2-LT, agent has up-to-date policy

      20120426082249    I    #06244    NAIMSRV     Received [FullProps] from KDLEE-LT:{688759D4-B280-49C3-BCF5-D66B0D2684F8}

      20120426082249    I    #06244    NAIMSRV     Processing agent props for KDLEE-LT(688759D4-B280-49C3-BCF5-D66B0D2684F8)

      20120426082250    I    #06244    NAIMSRV     Calculating policies for user IDA\ad_cpromen

      20120426082250    E    #06244    NAIMSRV     There was a failure when getting the ldap server.  Failing asci (2)

      20120426082250    E    #06244    NAIMSRV     Failed to generate policy for user IDA\ad_cpromen, error 0x80140066

      20120426082250    E    #06244    NAIMSRV     Failed to process props response for agent KDLEE-LT

      20120426082250    E    #06244    NAIMSRV     Failed to process agent request

      20120426082253    E    #02080    NAISIGN     Error 0,10001 returned from R_CR_verify - RSA

      20120426082253    E    #02080    NAIMSRV     Signature verification failed, hr=-2147483640

      20120426082256    I    #06148    NAIMSRV     Received [FullProps] from BBROWN-LT:{69E9704F-B4C7-47E6-A546-59739FED2177}

      20120426082256    I    #06148    NAIMSRV     Processing agent props for BBROWN-LT(69E9704F-B4C7-47E6-A546-59739FED2177)

      20120426082256    I    #06148    NAIMSRV     Calculating policies for user ida\bbrown

      20120426082256    E    #06148    NAIMSRV     There was a failure when getting the ldap server.  Failing asci (2)

      20120426082256    E    #06148    NAIMSRV     Failed to generate policy for user ida\bbrown, error 0x80140066

      20120426082256    E    #06148    NAIMSRV     Failed to process props response for agent BBROWN-LT

      20120426082256    E    #06148    NAIMSRV     Failed to process agent request

      20120426082256    I    #06720    NAIMSRV     Received [FullProps] from GWALEJKO-LT:{F266F3E4-D024-4EC8-AA27-FDF84134FA53}

      20120426082256    I    #06720    NAIMSRV     Processing agent props for GWALEJKO-LT(F266F3E4-D024-4EC8-AA27-FDF84134FA53)

      20120426082257    I    #06720    NAIMSRV     Calculating policies for user IDA\ad_cpromen

      20120426082257    E    #06720    NAIMSRV     There was a failure when getting the ldap server.  Failing asci (2)

      20120426082257    E    #06720    NAIMSRV     Failed to generate policy for user IDA\ad_cpromen, error 0x80140066

      20120426082257    E    #06720    NAIMSRV     Failed to process props response for agent GWALEJKO-LT

      20120426082257    E    #06720    NAIMSRV     Failed to process agent request

      20120426082258    I    #06568    NAIMSRV     Received [FullProps] from IDADB3:{8AC815CE-9FEF-40ED-85FA-95CAF5AABC2C}

      20120426082258    I    #06568    NAIMSRV     Processing agent props for IDADB3(8AC815CE-9FEF-40ED-85FA-95CAF5AABC2C)

      20120426082258    I    #06568    NAIMSRV     Calculating policies for user ida\jgrewe

      20120426082258    E    #06568    NAIMSRV     There was a failure when getting the ldap server.  Failing asci (2)

      20120426082258    E    #06568    NAIMSRV     Failed to generate policy for user ida\jgrewe, error 0x80140066

      20120426082258    E    #06568    NAIMSRV     Failed to process props response for agent IDADB3

      20120426082258    E    #06568    NAIMSRV     Failed to process agent request

      20120426082300    I    #06516    NAIMSRV     Received [Event] from MFRANKE5-LT:{F30CCDB7-5B93-417F-AFAC-ACCD62A3AEE4}

      20120426082301    I    #06196    NAIMSRV     Received [IncProps] from ITSD-2245-LT:{B36B690E-9751-4D33-8C4D-262700355442}

      20120426082301    I    #06196    NAIMSRV     Processing agent props for ITSD-2245-LT(B36B690E-9751-4D33-8C4D-262700355442)

      20120426082301    I    #06196    NAIMSRV     Calculating policies for user IDA\ad_cpromen

      20120426082301    I    #06196    NAIMSRV     Calculating policies for user ida\kherring

      20120426082301    I    #06196    NAIMSRV     Calculating policies for user ida\rmoorthy.ctr

      20120426082301    I    #06196    NAIMSRV     Calculating policies for user itsd-2240-lt\administrator

      20120426082301    I    #06196    NAIMSRV     Calculating policies for user itsd-2240-lt\pcsuppu

      20120426082301    I    #06196    NAIMSRV     Calculating policies for user itsd-2245-lt\pcsuppu

      20120426082301    I    #06196    NAIMSRV     Sending props response for agent ITSD-2245-LT, agent has up-to-date policy

      20120426082304    I    #06776    mod_eporepo    Received request, uri=/Software/SiteStat.xml, remoteIP=129.246.21.95

      20120426082304    I    #06712    mod_eporepo    Received request, uri=/Software/SiteStat.xml, remoteIP=129.246.21.95

      20120426082304    I    #01016    NAIMSRV     Received [FullProps] from HROBERTSON-PC:{41B18BDB-D987-434B-938E-B1B3AF8E05C2}

      20120426082304    I    #01016    NAIMSRV     Processing agent props for HROBERTSON-PC(41B18BDB-D987-434B-938E-B1B3AF8E05C2)

      20120426082305    I    #01016    NAIMSRV     Calculating policies for user 760-image\pcsuppu

      20120426082305    E    #01016    NAIMSRV     There was a failure when getting the ldap server.  Failing asci (2)

       

       

      Any ideas? 

       

      Thanks.

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