3 Replies Latest reply on Apr 26, 2012 8:04 PM by Peacekeeper

    Computer freezes during full scan - please help

      Hello,

       

      Whenever I conduct a full scan on my Dell laptop (windows 7) McAfee freezes my whole computer at the exact same file:-  c:/programfiles(x86)/.../help/ja/helpja.enc

       

      If anybody knows how I can resolve this I would be most grateful.

       

      Thanks.