4 Replies Latest reply on Apr 26, 2012 8:58 AM by joellytle

    Windows XP profile error

      Many of my Windows XP users are receiving the following error after they have been encrypted:

       

      Windows cannot load the user's profile but has logged you on with the default profile for the system. DETAIL - The process cannot access the file because it is being use by another process

       

      This also shows up with a Windows Event ID 1505. There is also an Event ID 1508:

       

      Windows was unable to load the registry. This is often caused by insufficient memory or insufficient rights. DETAIL: The process cannot access the file because is is being used by another process. for c:\documents and settings\USERID\Local Settings\Application Data\Microsoft\Windows\\UsrClass.dat

       

      I've gone through this Microsoft KB: http://support.microsoft.com/kb/935649 which has helped but not eliminated the issue. This issue did not occur prior to the users being encrypted. We are not using preboot auth. I've talked to support twice and nobody had heard of a similar issue.