6 Replies Latest reply on May 21, 2013 2:59 PM by anee

    Platinum/EMEA/3-2101461743/Sev4/Upgrade from ePO4.6.1 to ePO4.6.2

    pntitti

      Hello,

       

      Action:

      Customer trying to upgrade from ePO4.6.1 to ePO4.6.2.

       

      Result:

      Upgrade fails with error message

      FAILURE: In ServiceStopService to stop service [MCAFEETOMCATSRV250] with return code [-1]

      ErrorString=FAILURE: In ServiceStopService to stop service [MCAFEETOMCATSRV250] with return code [-1].  Failed in InstallScript file [C:\CodeBases\isdev\Script\ISRT\Src\Service.rul] line number [406] with error code [-1].

      ActionName=Prod_StopCurrentServices

       

      Troubleshooting

       

      customer  restarted the services as indicated in KB52236 and launched  the install again,  verify that Tomcat port is not in use but in vain!

       

      Install logs are attached.

       

       

      Any suggestions?

       

      Thanks

       

      Patricia Titti