I've never heard of such a tool being a McAfee product. HP may include virus protection from McAfee in their packages but I'm not aware of any encryption tool made by McAfee for the consumer market (you posted in the consumer section).
I think you need HP Support for it or if you can point me to a link proving it's a McAfee product or maybe provide a screenshot, I can perhaps reroute this thread.
OK I finally ascertained what product this is and have moved the thread to the right spot, I hope. Someone with that expertise will be along soon to help.
This is the best place to start - the HP product is not a "McAfee" product, yes, we have a part in it, but we don't support or sell it.
This doc will help explain the situation. https://community.mcafee.com/docs/DOC-3338
Thanks Simon. ;-)