9 Replies Latest reply on Jul 9, 2012 1:42 AM by random543

    EPO agent-server communication problem after moving EPO server to another VMWare hardware

    EPO-Janni

      Hi,

       

      we moved or EPO server to another VMWare server host (hardware change). The VMWare image was copied to the new host and the former MAC was restored. The VMWare image icluding IP address was not modified. After moving the EPO server starts without problems. Also the master repository update works fine. The logon to the EPO console is also working.

       

      But the communication between EPO server and client agents doesn’t work. The agent monitor shows “Agent failed to communicate with ePO Server”.
      I also tried to push or install the EPO agent to a new testing client. If I try to push using the EPO console no communication is performed. If I install a fresh created agent installer package I get the same error message in agent monitor. I also checked the configured and used communication ports 81, 8081, 8443 and 8444 between agent and server without problems (telnet eposerver port).

       

      The local stored EPO agent log shows the following:

       

      ...

      2012-04-20 09:57:26.492 I #456 Agent Started processing a package..
      2012-04-20 09:57:26.492 I #456 Agent Preparing Props Version Package
      2012-04-20 09:57:26.508 I #456 Agent Collecting IP address using Internet Manager
      2012-04-20 09:57:26.539 I #456 naInet HTTP Session initialized
      2012-04-20 09:57:26.539 I #456 imsite Connecting to site: 10.200.200.200 on port: 81
      2012-04-20 09:57:26.554 I #456 naInet HTTP Session closed
      2012-04-20 09:57:26.570 I #456 SpiPkgr Using sequence number 12513
      2012-04-20 09:57:26.570 i #456 Agent Agent communication session started
      2012-04-20 09:57:26.570 i #456 Agent Agent is sending PROPS VERSION package to ePO server
      2012-04-20 09:57:26.570 i #456 Agent Agent is connecting to ePO server
      2012-04-20 09:57:26.601 I #456 imutils Trying with site: 10.200.200.200:81
      2012-04-20 09:57:26.601 I #456 naInet HTTP Session initialized
      2012-04-20 09:57:26.601 I #456 imsite  Upload from: C:\Dokumente und Einstellungen\All Users\Anwendungsdaten\McAfee\Common Framework\Unpack\pkg00129793822464920000_419585352.spkg
      2012-04-20 09:57:26.601 I #456 imsite  Upload response target: C:\Dokumente und Einstellungen\All Users\Anwendungsdaten\McAfee\Common Framework\Unpack\pkg00129793822465700000_3846297733.spkg
      2012-04-20 09:57:26.664 I #456 naInet failed to receive package..server is busy
      2012-04-20 09:57:26.664 I #456 imsite NaInet library returned code == 12
      2012-04-20 09:57:26.664 I #456 naInet HTTP Session closed
      2012-04-20 09:57:26.664 e #456 Agent Agent failed to communicate with ePO Server
      2012-04-20 09:57:26.664 i #456 Agent Agent communication session closed
      2012-04-20 09:57:26.664 I #456 Agent Agent communication failed, result=-2400
      2012-04-20 09:57:26.664 I #456 Agent Exponential retry in 1024 seconds, error=-2400(Unable to connect to ePO Server)
      2012-04-20 09:57:26.664 i #456 Agent Agent will connect to the ePO Server in 17 minutes and 4 seconds.
      2012-04-20 09:57:28.398 I #464 Agent Sending the next batch of immediate events
      2012-04-20 09:57:28.398 i #464 Agent Agent is looking for events to upload

      ...

       

      What can I do next to check or solve the problem? Thanks.

       

      Best regards and greetings from Germany

       

      Janni