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1238 Views 7 Replies Latest reply: Apr 25, 2012 12:53 AM by Pritish RSS
zoli62 Apprentice 112 posts since
Mar 24, 2010
Currently Being Moderated

Apr 19, 2012 1:18 AM

Validity of subscription

How long does the subscription: until midnight of   annual period's closing  date or until midnight the day before annual period's closing date?

  • Pritish McAfee TPS SME 290 posts since
    Sep 16, 2010
    Currently Being Moderated
    1. Apr 19, 2012 1:36 AM (in response to zoli62)
    Re: Validity of subscription

    Hi zoli62,

     

    The Subscription usually lasts till midnight of the expiry date mentioned on your McAfee account.

     

    If the expiry date for your McAfee software is say, April 22nd, 2012. Then the McAfee software may receive updates till the 12 in the midnight of the expiry date after which it will not be able to receive any updates and a Subscription expired banner will be displayed on your online console.

     

    Regards

    Pritish. P


    Thanks & Regards

    Pritish P
  • Pritish McAfee TPS SME 290 posts since
    Sep 16, 2010
    Currently Being Moderated
    3. Apr 20, 2012 2:14 AM (in response to zoli62)
    Re: Validity of subscription

    Hi Zoli62,

     

    There will be no problems if you buy the new software with a different grant number under the same e-mail address in which you had/have the previous license.

     

    If purchased under a new/different e-mail address then it becomes a problem when the software tries to update as the McAfee software installed on your computer is tied to the e-mail address from which it was downloaded and will look for updates only from the McAfee account under the former e-mail address.

     

    Regards

    Pritish P.


    Thanks & Regards

    Pritish P
  • Pritish McAfee TPS SME 290 posts since
    Sep 16, 2010
    Currently Being Moderated
    5. Apr 20, 2012 11:46 PM (in response to zoli62)
    Re: Validity of subscription

    Hi Zoli62,

     

    We are not really sure about why it is disabled.

     

    I will give you a toll-free number for the McAfee Customer Service in UK. Please call that number and they will be in a better position to answer your question.

     

    Please call the number 00800 1225 5624 to reach the UK Customer Service department.

     

    Regards

    Pritish P.


    Thanks & Regards

    Pritish P
  • Pritish McAfee TPS SME 290 posts since
    Sep 16, 2010
    Currently Being Moderated
    7. Apr 25, 2012 12:53 AM (in response to zoli62)
    Re: Validity of subscription

    Hi Zoli62,

     

    You are welcome.

     

    Please feel free to contact us for any issues with McAfee software.

     

    Regards

    Pritish P.


    Thanks & Regards

    Pritish P

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