3 Replies Latest reply on Apr 18, 2012 3:09 PM by exbrit

    McAfee Troubles

      So...

       

      I use Windows 7 Home premium on a 64 bit operating system. I also use Mcaffee 2012 that has been a dream so far. Last night I come home from work and my computer is frozen, I cannot click on anything nor can I even Ctrl+Alt+Delete to get the task manager up, so I hard shut off the computer with the switch and go to bed.

       

      This morning I boot her up and once I touch mcaffee which now tells me in red that it's scanner is off, my internet locks up everything freezes and I am forced to hard shut off once again. Booting her up a third time I just wait. I notice that now the action center is also blinking at me for help and one I click on that and click to turn on Windows Fire wall.... guess what, complete freeze again.

       

      After some web searching I downloaded McAffee Stinger and Malwarebytes and ran them both. Neither of them found anything malicious. So... what do you guys think?

       

      Danger Smith

        • 1. Re: McAfee Troubles
          exbrit

          Boot into Safe Mode with Networking by tapping F8 repeatedly while booting up and re-run Malwarebytes (Free is best), update Malwarebytes and run another scan in that mode.

           

          If it still finds nothing then try winding back time by initiating System Restore to before all this happened.

           

          You'll find that either in Start/All Programs/Accessories/System Tools or go to Start/Run and type in rstrui.exe and click OK or hit the Enter key.

           

          Any idea what may have been downloaded in your absence?

          • 2. Re: McAfee Troubles

            I really have no idea. I mean I consider myself quite careful and very computer savy, the first thing I did was system restore but my only restore was on the 15th. Still has the problem.

            • 3. Re: McAfee Troubles
              exbrit

              Did you try instead of Safe Mode in that list of options, "Last Known Good Configuration"?

               

              That sometimes works surprisingly.

               

              The other thing I can suggest you do is post a Hijackthis log on one of the forums that specialize in them and the details of that are listed at the bottom of this document I've thrown together:

               

              https://community.mcafee.com/docs/DOC-2168

               

              The only other thought I have right now as it was left on, is that perhaps a power surge has damaged something and of course of that's the case best to seek a PC expert's help.