9 Replies Latest reply on Apr 25, 2012 8:08 AM by erase*.*

    VirusScan 8.7i deployment with ePO 4.6

      Hi everyone,

       

      I'm fairly new to ePO and I have a quick question.  I've checked-in VirusScan 8.7i and 8.8 into my repository and created Client Tasks in order to deploy them.  8.8 deploys successfully every time but 8.7i seems to hang.  Once it reaches "Run now task VirusScan 8.7i Deployment started", the task fails within a few seconds.  Any idea why this happens?

       

      Thanks

        • 1. Re: VirusScan 8.7i deployment with ePO 4.6
          malware-alerts

          Can you post the agent logs (only the part where the task runs/hangs) it'll help seing what's going on.

           

          The local agent logs are typically located under:

           

          %root%\Users\All Users\McAfee\Common Framework\DB\Agent_HOSTNAME.log

          • 2. Re: VirusScan 8.7i deployment with ePO 4.6

            2012-04-18 06:56:09 I #1076 Uec Received ipc data from mue

            2012-04-18 06:56:09 I #1076 Uec Processing progress information

            2012-04-18 06:56:09 i #1076 Updater Product Conflict:  VIRUSCAN8700 will not be installed.

            2012-04-18 06:56:09 I #1076 Uec Done processing progress information

            2012-04-18 06:56:09 I #1076 Uec Received ipc data from mue

            2012-04-18 06:56:09 I #1076 Uec Processing progress information

            2012-04-18 06:56:09 i #1076 Updater Update Finished

            2012-04-18 06:56:09 I #1076 Uec Done processing progress information

            2012-04-18 06:56:09 I #1076 Uec Received ipc data from mue

            2012-04-18 06:56:09 I #1076 Uec Processing   EndUpdateDialog information

            2012-04-18 06:56:09 I #1076 Uec Done processing  EndUpdateDialog information

            2012-04-18 06:56:09 I #1076 Uec Received ipc data from mue

            2012-04-18 06:56:09 I #1076 Uec Processing event information

            2012-04-18 06:56:09 I #1076 muemsg Calling HandlePostpone with TaskID:  UpdateState: 1

            2012-04-18 06:56:09 I #1076 muemsg Calling m_pUpdateInfoCallback->HandlePostpone

            2012-04-18 06:56:09 I #1076 Updater CMcAfeeUpdate::HandlePostpone() Entered taskid: {16EA659F-8540-48BA-88D5-C63804A95D72}

            2012-04-18 06:56:09 I #1076 Updater Finished calling GetPostponeMins

            2012-04-18 06:56:09 I #1076 Updater CMcAfeeUpdate::HandlePostpone() Exit

            2012-04-18 06:56:09 I #1076 muemsg Finished Calling m_pUpdateInfoCallback->HandlePostpone

            2012-04-18 06:56:09 I #1076 muemsg Finished Calling HandlePostpone

            2012-04-18 06:56:09 I #1076 UpdEvents DeInitializing Event Interface

            2012-04-18 06:56:09 I #1076 UpdEvents EpoEventInf Interface: Deinitialization succeeded.

            2012-04-18 06:56:09 I #1076 muemsg Updater session finish state value =1

            2012-04-18 06:56:09 I #1076 Uec Done processing event  information

            2012-04-18 06:56:09 I #1020 LpcConnMgr Processing message queue disconnection request

            2012-04-18 06:56:09 I #1020 LPC Unregistering LPC process

            2012-04-18 06:56:09 I #1020 LPC Successfully unregistered LPC process, CMNUPD__3000:DEFAULT:3620

            2012-04-18 06:56:09 I #1076 Uec Terminating thread

            2012-04-18 06:56:09 I #2232 Uec Terminating ipc channel

            2012-04-18 06:56:09 I #2232 ipcchannel Aborting IPC object connection

            2012-04-18 06:56:09 I #2232 ipcchannel Closing IPC connection

            2012-04-18 06:56:09 I #2232 ipcchannel Closing IPC server

            2012-04-18 06:56:21 i #1704 Sched The task VirusScan 8.7i Deployment is successful

            2012-04-18 06:56:21 i #1704 Sched Scheduler: Task [VirusScan 8.7i Deployment] is finished

            2012-04-18 06:56:21 I #1704 Sched >>--ReleaseTask

            2012-04-18 06:56:21 I #1704 Manage Releasing Task Cookie=18181480

            2012-04-18 06:56:21 I #3272 Agent RunNow task VirusScan 8.7i Deployment is failed

            2012-04-18 06:56:21 I #3272 Agent RunNow task VirusScan 8.7i Deployment is finished

            • 3. Re: VirusScan 8.7i deployment with ePO 4.6

              I noticed there was a product conflict so I uninstalled the previous version and tried again.  Task fails, however, VirusScan 8.7i appears to be installed and working.  Even though it shows it's unable to find a valid repository, updates and policy enforment is working.

               

              2012-04-19 06:27:43 i #3692 Updater Unable to find a valid repository.

              2012-04-19 06:27:43 I #3692 Uec Done processing progress information

              2012-04-19 06:27:43 I #3692 Uec Received ipc data from mue

              2012-04-19 06:27:43 I #3692 Uec Processing event information

              2012-04-19 06:27:43 I #3692 UpdEvents Generating update event:EventId=2402:Severity=0:ProductId=EPOAGENT3000:Locale=0409:UpdateType=N/A :UpdateError=26:NewVersion=N/A:DateTime=N/A

              2012-04-19 06:27:43 I #3692 UpdEvents EpoEventInf Interface: Event element created.

              2012-04-19 06:27:43 I #3692 muemsg Calling HandlePostpone with TaskID:  UpdateState: 4

              2012-04-19 06:27:43 I #3692 muemsg Calling m_pUpdateInfoCallback->HandlePostpone

              2012-04-19 06:27:43 I #3692 Updater CMcAfeeUpdate::HandlePostpone() Entered taskid: {530287FD-EE89-46C5-AE46-D5881A72DC89}

              2012-04-19 06:27:43 I #3692 Updater Finished calling GetPostponeMins

              2012-04-19 06:27:43 I #3692 Updater CMcAfeeUpdate::HandlePostpone() Exit

              2012-04-19 06:27:43 I #3692 muemsg Finished Calling m_pUpdateInfoCallback->HandlePostpone

              2012-04-19 06:27:43 I #3692 muemsg Finished Calling HandlePostpone

              2012-04-19 06:27:43 I #3692 UpdEvents EpoEventInf Interface: Update event created.

              2012-04-19 06:27:43 I #3692 UpdEvents DeInitializing Event Interface

              2012-04-19 06:27:43 I #3692 UpdEvents EpoEventInf Interface: Deinitialization succeeded.

              2012-04-19 06:27:43 I #3692 muemsg Updater session finish state value =4

              2012-04-19 06:27:43 I #3692 Uec Done processing event  information

              2012-04-19 06:27:43 I #1020 LpcConnMgr Processing message queue disconnection request

              2012-04-19 06:27:43 I #1020 LPC Unregistering LPC process

              2012-04-19 06:27:43 I #1020 LPC Successfully unregistered LPC process, CMNUPD__3000:DEFAULT:3328

              2012-04-19 06:27:43 I #3692 Uec Terminating thread

              2012-04-19 06:27:43 I #764 Uec Terminating ipc channel

              2012-04-19 06:27:43 I #764 ipcchannel Aborting IPC object connection

              2012-04-19 06:27:43 I #764 ipcchannel Closing IPC connection

              2012-04-19 06:27:43 I #764 ipcchannel Closing IPC server

              2012-04-19 06:27:48 I #1704 Sched The task  VirusScan 8.7i Deployment has failed

              2012-04-19 06:27:48 I #1704 Sched The task  VirusScan 8.7i Deployment has failed

              2012-04-19 06:27:48 I #1704 Sched >>--ReleaseTask

              2012-04-19 06:27:48 I #1704 Manage Releasing Task Cookie=18210664

              2012-04-19 06:27:48 I #1704 Sched <<--ReleaseTask

              2012-04-19 06:27:48 I #3272 Agent RunNow task VirusScan 8.7i Deployment is failed

              2012-04-19 06:27:48 I #3272 Agent RunNow task VirusScan 8.7i Deployment is finished

              • 4. Re: VirusScan 8.7i deployment with ePO 4.6
                Tristan

                Just one question...

                 

                Why install 8.7 if your already installing 8.8?

                 

                You only need to install one, the latest version, VSE 8.8 as it superceeds 8.7.

                • 5. Re: VirusScan 8.7i deployment with ePO 4.6

                  Our whole enterprise is still running 8.7i, I only installed 8.8 on a few systems.  Is there any benefits (or drawbacks) if I move to 8.8?

                  • 6. Re: VirusScan 8.7i deployment with ePO 4.6
                    Tristan

                    Ahh.... in that case have you installed the ePO extensions for 8.7?

                     

                    In ePO you only need the latest report extension for VSE but you do need the check in the extensions for both versions.

                     

                    The latest version numbers are 8.7.0.216 for 8.7 and 8.8.0.191for 8.8

                    • 7. Re: VirusScan 8.7i deployment with ePO 4.6
                      Hemant Koli

                      Hello Francois.

                       

                      Is there any benefits (or drawbacks) if I move to 8.8?

                      Better you refer Product Guide to Know Benefits & Drawbacks

                      • 8. Re: VirusScan 8.7i deployment with ePO 4.6

                        I do have the current extensions for 8.7, 8.8 and reports.

                        • 9. Re: VirusScan 8.7i deployment with ePO 4.6
                          erase*.*

                          I can only speak for my current environment and our move from 8.7 - 8.8 patch 1;  We found lower resource utilization on the client PCs & it eliminated some particularly annoying error messages @ log off that the users were receiving due to some buggy interaction with a couple of installed products. 

                           

                          OP: Check the release notes for bug fixes and known issues that may apply to your environment:

                           

                          https://kc.mcafee.com/corporate/index?page=content&id=KB70393

                           

                          My preference is to roll out the new versions to a eval group that is representative of the workstation/server profiles in my organization and make sure everything is good to go before deploying to the rest of the enterprise.

                           

                          Message was edited by: erase*.* on 4/25/12 8:08:56 AM CDT