please create a new case with Support (either via the Portal or phone) and provide us with a feedback file for the appliance that you're experiencing issues with.
We'll need to see the log files enclosed in the feedback archive to assist further with root cause analysis.
I´ve already created it a few hours ago with a feedback attached and I´m waiting an answer.
I know this is not your responsability but I´ve got some other SR opened and it seems nobody is attending them.
If you can provide me with the SR numbers (you can send me a private message) I can help expedite.
Thanks Juergen, I´ve already recieved an answer.
Thanks for your help and sorry.