3 Replies Latest reply on Apr 28, 2009 4:46 PM by secured2k

    Windows Installer hangs with Agent 4.0 and Agent 4.0 Patch 2 deployment

      SETUP:
      SERVER: ePO Server 4.0 latest patch
      CLIENTS: Windows 2003 SP1 and 2 Server, McAfee 8.0i VS with latest CMA, Engine 5300, latest DATs, IE 6.0, file server setup with no additional programs.

      ISSUE:
      When trying to deploy ePO Agent 4.0 (or Agent 4.0 with Patches 1 or 2), the MSI Service (Windows Installer) hangs and Event log fills with Timeout error messages on Windows 2003 servers.

      BACKGROUND:
      We have setup an ePO Server 4.0 with whichever the latest patch is... and this has been running successfully for 2 months. We have migrated the XP workstations to the new server successfully also, so I began the testing and migration process for our servers. I have installed on 5 servers and migrated, but 3 of the servers are not updating. When I review the event logs, I get the Timeout error messages from the MSI Service which correlate to the time I am attempting the push of the agent via the ePO Server. In order to continue, I have to reboot the server, but if I try to push the agent again, the messages start again.

      TROUBLESHOOTING STEPS:
      I have tried the following:
      Rebooting the Server
      Different patch version
      Full uninstall/reboot/reinstall of the agent

      Unfortunately, I have over 500 servers so I need a automated solution.

      Has anyone had similar issues or know of a fix for this?