2 Replies Latest reply: Mar 7, 2013 2:10 PM by hbssadmin RSS

    faulting module HcSvc.dll

    kink80

      One of my machines is restarting throughout the day. The user seems to think the restarts happen when they are opening a file from the network or attaching a file in Outlook from the network. But it doesn't always restart when doing these tasks.  When I check in the Windows event log under Application Logs I see the following:

       

      Event Type: Error
      Event Source: Application Error
      Event Category: (100)
      Event ID: 1000
      Date:  4/5/2012
      Time:  11:14:51 AM
      User:  N/A
      Computer:

      Description:
      Faulting application services.exe, version 5.1.2600.5755, faulting module HcSvc.dll, version 8.0.0.1741, fault address 0x00001cf2.

      For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

       

      This machine is running:

      Windows XP Pro SP1

      McAfee Agent 4.5.0.1810

      McAfee HIPS 8.0.0.1919

      VSE 8.8.0.777

       

      This machine was recently upgraded from HIPS 7.0.0.1159 and that is when the issues started occurring. I have removed HIPS 8.0.0.1919 via an ePO Client task restarted the machine and then installed HIPS 8.0.0.1919 with another ePO client task and this did not correct the issue.

       

      Message was edited by: kink80 on 4/5/12 10:45:37 AM GMT-06:00