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Probably remnants remain of the old suite. Uninstall all McAfee via Control Panel in the normal manner, then run the MCPR cleanup tool to get rid of all the leftovers and reboot. Reinstall your product from your online account.
Thank you. My license is valid again. I'll see for how long Meanwhile I got really fast in deinstalling, cleaning and reinstalling...
I tried to reach the support several times. I installed the required test and repair software. But evem after that, I could not get in touch with tje support. On the page, where you can choose chat or mail, it was not possible to activate one or the other. It is not the first time, that I cannot get support.
I am very disappointed about McAfee. But I love this forum, because here you get help very quickly. Thank you so much.
That's probably because they were closed. try during normal office hours today.
Don't use email option as it's very slow.
Do they close mail at night? Fact is, they are not reachable, when I need them, even not by mail. That's embarrassing for McAfee.
Thank you for your fast answers.
You could tell them that. Our records show you are in France so here is Customer Service phone number:
Si vous voulez vous entretenir avec un de nos representants du Service Clientele, veuillez appeler au: 01 70200008.
Délai d’attente estimé : 10-30 minutes
Heures d’ouverture : 09.00-18.00 local, Lundi à vendredi