4 Replies Latest reply on Mar 28, 2012 3:48 AM by wapak007

    ePO 4.5 failed to update the Master Repository

      Hi Guys,

       

      I am having a problem in updating the Master Repository of ePO 4.5. These are the errors I found out in the EpoApSvr.log.

       

      SetEPOMode: SiteMgr enter ePO mode, server=SMFEPO, port=8443, EPOUser=, Password=********

      2012-03-27 19:19:26          I          #6740          SiteMgr           DALInit: Connected to DAL successful

      2012-03-27 19:19:26          I          #6740          SiteMgr           SetEPOMode: Set ePO mode successful

      2012-03-27 19:19:26          I          #6740          SiteMgr           MirrorThreadProc: Mirror thread started

      2012-03-27 19:19:26          I          #6740          SIM_InetMgr          Starting download session for site McAfeeHttp

      2012-03-27 19:19:27          I          #6740          naInet            HTTP Session initialized

      2012-03-27 19:19:27          I          #6740          naInet            Connecting to HTTP Server using Microsoft WinInet

      2012-03-27 19:19:27          I          #6740          naInet            Trying to connect to Real Server update.nai.com using INTERNET_OPEN_TYPE_PRECONFIG

      2012-03-27 19:19:27          I          #6740          naInet            Connected to Server: update.nai.com on Port: 80 using WinInet

      2012-03-27 19:19:27          I          #6740          SIM_InetMgr          Started download session 1 for site McAfeeHttp

      2012-03-27 19:19:27          I          #6740          SiteMgr           MirrorThreadProc: Downloading file catalog.z from McAfeeHttp

      2012-03-27 19:19:27          I          #6740          SIM_InetMgr          Downloading file catalog.z from session 1, LocalDir=C:\Windows\TEMP\naiE674.tmp\00000000, RemoteDir=

      2012-03-27 19:19:27          I          #6740          naInet            Open URL: http://update.nai.com:80/Products/CommonUpdater/catalog.z

      2012-03-27 19:19:27          I          #6740          naInet            Trying to download using Microsoft WinInet library

      2012-03-27 19:19:27          I          #6740          naInet            Connecting to Real Server update.nai.com using INTERNET_OPEN_TYPE_DIRECT

      2012-03-27 19:19:27          I          #6740          naInet            No resume download needed, calling InternetOpenUrl

      2012-03-27 19:19:27          I          #6740          NAINET            Resolving name update.nai.com to address

      2012-03-27 19:19:41          E          #6740          naInet            InternetOpenUrl failed on Server: update.nai.com:80, error msg: 

      2012-03-27 19:19:41          I          #6740          naInet            Failed to download the URL /Products/CommonUpdater/catalog.z using Wininet

      2012-03-27 19:19:41          I          #6740          naInet            Trying to download using windows socket library

      2012-03-27 19:19:41          I          #6740          naInet            Connecting to Real Server: update.nai.com on port: 80

      2012-03-27 19:19:46          E          #6740          naInet            failed to find host for HTTP server: update.nai.com:80, error 11001

      2012-03-27 19:19:46          I          #6740          SIM_InetMgr          Download file catalog.z failed in session 1, nainet ret=11001

      2012-03-27 19:19:47          e          #6740          SiteMgr           MirrorThreadProc: Download file catalog.z from McAfeeHttp failed, hr=-2147467259

      2012-03-27 19:19:47          I          #6740          SrvEvtInf          Generating Event

      2012-03-27 19:19:47          I          #6740          naInet            HTTP Session closed

      2012-03-27 19:19:47          I          #6740          naInet            ------------------------------------------------------------

      2012-03-27 19:19:47          I          #6740          SIM_InetMgr          Session 1 ended, result=1

      2012-03-27 19:19:47          I          #6740          SiteMgr           MirrorThreadProc: Mirror thread ended

      2012-03-27 19:19:47          x          #6740          SiteMgr           SiteMgr main control final release...

       

      The first time update was successful using the "pull now" task but then the next schedule update gets failed.

        • 1. Re: ePO 4.5 failed to update the Master Repository
          JoeBidgood
          2012-03-27 19:19:27          I          #6740          NAINET            Resolving name update.nai.com to address

          2012-03-27 19:19:41          E          #6740          naInet            InternetOpenUrl failed on Server: update.nai.com:80, error msg: 

          2012-03-27 19:19:41          I          #6740          naInet            Failed to download the URL /Products/CommonUpdater/catalog.z using Wininet

          2012-03-27 19:19:41          I          #6740          naInet            Trying to download using windows socket library

          2012-03-27 19:19:41          I          #6740          naInet            Connecting to Real Server: update.nai.com on port: 80

          2012-03-27 19:19:46          E          #6740          naInet            failed to find host for HTTP server: update.nai.com:80, error 11001

          2012-03-27 19:19:46          I          #6740          SIM_InetMgr          Download file catalog.z failed in session 1, nainet ret=11001

          2012-03-27 19:19:47          e          #6740          SiteMgr           MirrorThreadProc: Download file catalog.z from McAfeeHttp failed, hr=-2147467259

          2012-03-27 19:19:47          I          #6740          SrvEvtInf          Generating Event

           

          This is the important bit: it appears that ePO cannot resolve update.nai.com. Can you download update.nai.com/Products/CommonUpdater/catalog.z  from a web browser on the ePO server itself?

           

          Thanks -

           

          Joe

          • 2. Re: ePO 4.5 failed to update the Master Repository

            Hi Joe,

             

            What is the meaning of "update.nai.com/Products/CommonUpdater/catalog.z"? What does it do?

             

            What if the download of that link failed, does it mean that there's a problem with the ePO server or just in my internet connection? I don't use proxy in my ePO server.

             

            Thanks,

             

            Rodly

            • 3. Re: ePO 4.5 failed to update the Master Repository
              JoeBidgood

              Catalog.z is one of the files downloaded during a pull task - I was just using it as an example to test the connection

              If the download failed, then it means that the ePO server machine is unable to reach the download site, which would imply a problem with the internet connection (in this case, DNS, I would guess.)

               

              HTH -

               

              Joe

              • 4. Re: ePO 4.5 failed to update the Master Repository

                I see... For now, I'll test this in my ePO server. I'll give you a feedback once I solved this issue. Thank you very much!

                 

                Rodly