I assume you mean your online software account. Call Customer Service direct and see if they can sort it out:
To speak with a Customer Service representative, call us at 020 79490107.
Estimated wait time: 10-30 minutes
Hours of Operation: 09.00-18.00 local, Monday through Friday
If the Login attempt fails for more than 3 times there are chances the account will be locked, so even if you reset the password it will not work. Kindly check whether you have received any email from McAfee recently to reset the password, if so kindly reset it again and try logging into the McAfee Account.
Thank you but that does not work. I've reset the password and attempted to log in many times only to be told after the first try that the account is locked. Honestly, I've pretty much given up on McAfee. It's been one irritation after another with this product.
It looks as if your account has been locked, probably due to the number of login attempts failed. You have to call Customer Service Support. They will unlock it in a second.