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photocal Newcomer 7 posts since
Mar 23, 2012
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Mar 23, 2012 1:53 PM

Unable to install IS 2011 on Windows 7 PC

Hi and thanks in advance for any help. I'm a longtime McAfee customer but I"ve been unable to install Internet Security 2011.

 

I'm on a PC platform running Windows 7 with all automatic updates in place.

 

My subscription for AntiVirus Plus 2011 expired last month, and I own a separate 3-user subscription of Internet Security 2011 that has two more installs valid into June. I've been trying to get one of these to install (working both from a downloaded install file and from the CD) and no luck. I continually get the same error message (asking for more time due to "trouble" and suggesting my Java may be improper). I've done a Java update so that shouldn't be an issue.

 

Out of desperation I completely uninstalled my prior version of McAfee (since it wouldn't update anymore anyway) thinking that may clear the road to the new install, but the same problems persist. I could really use some advice.

 

Thank you!

 

Cal

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