strange that they told you to use a data recovery agency - as they won't be able to help you, because the data is encrypted.
The only people who are actually in a position to help you are your own IT department, as only they have the key for your machine. They should be able to easily decrpyt the drive and get your data back.
It sounds though like you got hit by the TDSS/Alureon rootkit. It's simple for your IT department to fix if they choose to.
Thanks a lot Simon for your quick response.
I am not sure if they already tried that or not.
I do appreciate if you can provide me any inputs in your terminology that I can ask them to try (other than TDSS/Alureon rootkit) OR any process that I can tell them to follow.
Thanks much again!
all they can really do is a forced decryption with WinTech.
Thanks Simon. I will talk to my IT folks and hope to see getting my data back.
I will definitely update this thread on how things went.
Sorry for not updating this thread. My IT folks have been pretty busy and haven't looked at it yet.
Thanks for the follow-up. I will definitely update this thread once I have something.
Check with your IT and may ask then to restore EEPC MBR and do eBoot..
hopefully it's will fix if not then they need to manually remove the eepc using Wintech..