3 Replies Latest reply on Mar 21, 2012 7:17 AM by Dinz

    folder frozen

      Hello,

       

      when i start anti theft, the folder with the icon of anti theft is frozen and the program starts after several minutes. Is it normal?


      Thank!!

       

      Andrea

       

      Messaggio modificato da venenum on 20/03/12 5.37.47 CDT
        • 1. Re: folder frozen
          Dinz

          Hi Venenum,

           

          Please let us know the below details ;

           

          What is the computer’s operating system?
          How much RAM in installed ?
          When did you install McAfee antitheft program ?

          Open IE – Click on Tools – Click on Windows update and install any available updates from the site.

           

          Additionally, run MVT from here : http://mvt.mcafee.com and check if it reports any errors with the product !

           

          Regards,

          • 2. Re: folder frozen

            Here it is:

             

            - windows 7 home premium 64 bit

            - RAM  4,00 GB

            - I have founded antitheft program after the reinstallation of McAfee in december (or january?).

             

            I used to make windows update everyday.

             

            thank you,

             

            v.

            • 3. Re: folder frozen
              Dinz

               

              Hi V.

               

              This is something unusual that’s been reported . Please click on Useful links at the top of this page and then click on Technical support so that our technical support executive would remotely diagnose your issue and get it fixed for your.

              Alternatively, if you would like to speak to McAfee support please click on this link : http://service.mcafee.com/LocaleSelect.aspx?lc=1033&sg=TS&pt=1&st=PHONE

               

              Regards,