5 Replies Latest reply on Mar 21, 2012 10:39 PM by makeda42

    Virus scan under apple's OS 10.7.3?

      I installed the latest Apple operating system and Virusscan for Mac promptly stopped working.  When I boot up, it gets an error code 1.

       

      I went to the web site to download (hopefully) a new release, but I don't see where that should be done.   I tried loading the virtual technician and it doesn't work.

       

      I tried hitting the chat button and it tries to run a Windows program despite the fact that I indicated that I was on a Mac. 

       

      Does the product run under the latest operating system?  If so, what's the link to get the latest release? 

        • 1. Re: Virus scan under apple's OS 10.7.3?
          Peter M

          VirusScan for MAC is a Business product so moved this to VirusScan Other from Community Help, for better attention.

          • 2. Re: Virus scan under apple's OS 10.7.3?
            Sudeep Garg

            Please confirm the vession that you are running for VirusScan for Mac.

            If you are using, Lion (10.7), then you need to be running VirusScan for Mac 9.1 build 1309.

            • 3. Re: Virus scan under apple's OS 10.7.3?

              (1) That is what I purchased.  However, how do I confirm that?   I can't run the product without getting errors.  It won't come up at all.  

              (2) Can you provide a link to pick up the latest build?     When I click on the link associated with my grant number, it takes me to a generic product window.  When I explore, I find lists of "patches", but I think I need an executable for the 10.7 operating system.  Will a patch fix the existing executable? 

              • 4. Re: Virus scan under apple's OS 10.7.3?

                More info.  These are the error messages at the console--

                 

                3/21/12 9:47:01.228 PM Menulet: Menulet : Caught an Exception while Registering with FMP

                3/21/12 9:47:01.228 PM com.mcafee.reporter: objc[1752]: Object 0x461a00 of class __NSCFString autoreleased with no pool in place - just leaking - break on objc_autoreleaseNoPool() to debug

                3/21/12 9:47:01.230 PM Menulet: Failed to register with FMP

                3/21/12 9:47:01.230 PM McAfee Reporter: Reporter : FMP exception in ReporterRegisterWithFMP: msg :: connect call failed

                3/21/12 9:47:01.231 PM com.apple.launchd.peruser.501: (com.mcafee.menulet) Throttling respawn: Will start in 10 seconds

                3/21/12 9:47:01.232 PM McAfee Reporter: Failed to register with FMP

                3/21/12 9:47:01.233 PM com.apple.launchd.peruser.501: (com.mcafee.reporter) Throttling respawn: Will start in 10 seconds

                3/21/12 9:47:01.640 PM mdworker: (Error) ImportPluginLoading: Couldn't load plugin 'file://localhost/Library/Spotlight/iWeb.mdimporter/'

                3/21/12 9:47:03.312 PM com.mcafee.virusscan.ssm.ScanManager: /usr/local/McAfee/AntiMalware/Extensions/Virex.kext failed to load - (libkern/kext) not found; check the system/kernel logs for errors or try kextutil(8).

                3/21/12 9:47:03.310 PM com.apple.kextd: Can't open CFBundle for /usr/local/McAfee/AntiMalware/Extensions/Virex.kext.

                3/21/12 9:47:03.310 PM com.apple.kextd: Can't open CFBundle for /usr/local/McAfee/AntiMalware/Extensions/Virex.kext.

                3/21/12 9:47:03.310 PM com.apple.kextd: Error: Kext /usr/local/McAfee/AntiMalware/Extensions/Virex.kext - not found/unable to create.

                3/21/12 9:47:03.316 PM com.apple.launchd: (com.mcafee.virusscan.ssm.ScanManager) Throttling respawn: Will start in 10 seconds

                3/21/12 9:47:11.318 PM Menulet: Menulet : Caught an Exception while Registering with FMP

                3/21/12 9:47:11.319 PM Menulet: Failed to register with FMP

                3/21/12 9:47:11.322 PM com.apple.launchd.peruser.501: (com.mcafee.menulet) Throttling respawn: Will start in 10 seconds

                3/21/12 9:47:11.349 PM com.mcafee.reporter: objc[2782]: Object 0x113360 of class __NSCFString autoreleased with no pool in place - just leaking - break on objc_autoreleaseNoPool() to debug

                3/21/12 9:47:11.352 PM McAfee Reporter: Reporter : FMP exception in ReporterRegisterWithFMP: msg :: connect call failed

                3/21/12 9:47:11.354 PM McAfee Reporter: Failed to register with FMP

                3/21/12 9:47:11.356 PM com.apple.launchd.peruser.501: (com.mcafee.reporter) Throttling respawn: Will start in 10 seconds

                3/21/12 9:47:13.427 PM com.apple.kextd: Can't open CFBundle for /usr/local/McAfee/AntiMalware/Extensions/Virex.kext.

                3/21/12 9:47:13.427 PM com.apple.kextd: Can't open CFBundle for /usr/local/McAfee/AntiMalware/Extensions/Virex.kext.

                3/21/12 9:47:13.427 PM com.apple.kextd: Error: Kext /usr/local/McAfee/AntiMalware/Extensions/Virex.kext - not found/unable to create.

                3/21/12 9:47:13.430 PM com.mcafee.virusscan.ssm.ScanManager: /usr/local/McAfee/AntiMalware/Extensions/Virex.kext failed to load - (libkern/kext) not found; check the system/kernel logs for errors or try kextutil(8).

                3/21/12 9:47:13.435 PM com.apple.launchd: (com.mcafee.virusscan.ssm.ScanManager) Throttling respawn: Will start in 10 seconds

                3/21/12 9:47:13.535 PM defaults:

                The domain/default pair of (/Applications/Google Chrome.app/Contents/Info, KSChannelID) does not exist

                • 5. Re: Virus scan under apple's OS 10.7.3?

                  Ok, I found   VirusScan for Mac(TM) version 9.0.0 on the service portal, but not 9.1  

                  When I downloaded 9.0.0 (hoping that it would immediately download the update), it would not install because it was already installed. 

                   

                  This is the latest reference that I see on https://mysupport.mcafee.com/eservice/DownloadSoftwareList.aspx

                    Where is 9.1?

                   

                   

                  VirusScanforMac90HF529390

                  VirusScanforMac90HF529390     zip 12/10/2009 11:47:35 AM 676014