1 2 Previous Next 13 Replies Latest reply on Apr 2, 2012 1:22 PM by mknutson

    Problems Installing Agent Handler 4.5

      I am having an issue installing the agent handler.  I keep getting the error "Setup did not detected a compatible ePO server with the specified parameters." 

       

      Systems

      ePO Server

      ePO 4.5 build 937

      SQL 2005 on same server

      OS is 2003 server on VMware ESXi 4.1

       

      Agent Handler Server

      OS is 2008 Std. on VMware ESXi 4.1

       

       

      Troubleshooting step I have taken so far.

       

      Ping by name from both servers.

      From AH server telneted to ePO server on ports 1433, 8443, 8005 all successful.

      Recopied AgentHandler folder from ePO4.5 P3 folder on the ePO server.

      Tried multiple gobal admin accounts including SQL admin account.

      Can open ePO console webpage form AH server.

       

      Attached is the install log made my running the following command from the AgentHandler directory in a command prompt

       

      msiexec /I agenthandler.msi /L*v Install.log

       

      it creates the log in the AgentHandler folder

       

       

      TIA

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