McAfee Agent Handler - Installation Wizard
“Setup did not detected a compatible ePO server with the specified parameters.“
I am having an issue installing the agent handler. I keep getting the error "Setup did not detected a compatible ePO server with the specified parameters."
ePO 4.5 build 937
SQL 2005 on same server
OS is 2003 server on VMware ESXi 4.1
Agent Handler Server
OS is 2008 Std. on VMware ESXi 4.1
Troubleshooting step I have taken so far.
Ping by name from both servers.
From AH server telneted to ePO server on ports 1433, 8443, 8005 all successful.
Recopied AgentHandler folder from ePO4.5 P3 folder on the ePO server.
Tried multiple gobal admin accounts including SQL admin account.
Can open ePO console webpage form AH server.
Attached is the install log made my running the following command from the AgentHandler directory in a command prompt
msiexec /I agenthandler.msi /L*v Install.log
it creates the log in the AgentHandler folder
Could you please verify the version showing in the server.ini file on the ePO server? Is it listed 4.05.0000. If then please correct the version there, restart the ePO services then try to run AH installer.
MSI (c) (D4:4C) [13:51:45:093]: Windows Installer installed the product. Product Name: McAfee Agent Handler. Product Version: 4.05.0000. Product Language: 1033. Installation success or error status: 1602.
I changed the server.ini file in \Program Files\McAfee\ePolicy Orchestrator\DB from version=18.104.22.1687 to version=9.05.0000.
Still receive the same error
Correct version should be 22.214.171.1247.
Sorry, the way I read your first post was to change it to 4.05.0000. The version was 126.96.36.1997 before I changed it.
Also, I meant 4. not 9 in the pervious post
Sorry if my response prompted you to incorrect way.
Not a problem.
We are back to the original post.
I really appreciate the help
Top, for one more try.
|Corporate KnowledgeBase ID:||KB71468|
|Last Modified:||March 23, 2011|
Example: If you installed the ePO 4.5 Patch 4, install the Agent Handler using the files from AgentHandler folder for ePO 4.5 Patch 4.
After reading that KB I recopied the AgentHandler folder from ePO4.5 P3 folder on the ePO server.
still having the same issue
Message was edited by: mknutson on 4/2/12 11:20:26 AM CDT