4 Replies Latest reply on May 15, 2012 1:39 PM by hirakpatel

    issues in generating reports

      Hi

       

      We've just purchased MVM3100 and everything seems to work like a charm, except when i'm trying to view reports.

      I receive a huge ammount of errors like:

       

      282][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      LoadXMLFile

      passthrough.exp?file=reportconfiguration.xml::TypeError: Object # has no method 'load'

      [282][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      LoadXMLFile

       

      passthrough.exp?file=XSLResources.xml::TypeError: Object # has no method 'load'

      [283][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:ReportConfiguration/rsd:ReportStrings/@reportStringsFile::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [283][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:ReportConfiguration/rsd:StartLanguage/@id::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [283][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:ReportConfiguration/rsd:ReportType/.::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [283][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:ReportConfiguration/rsd:User::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [283][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:ReportConfiguration/rsd:Organization::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [283][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:ReportConfiguration/rsd:Query::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [283][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:ReportConfiguration/rsd:GenerationDate::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [284][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      LoadXMLFile

       

      passthrough.exp?file=reportconfiguration.xml::TypeError: Object # has no method 'load'

      [284][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      LoadXMLFile

       

      passthrough.exp?file=../I18N/en/customreportstrings.xml::TypeError: Object # has no method 'load'

      [284][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetNodeSet

       

      //*[@sxpRef]::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [285][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:Common/rsd:String[@id='user']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [285][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:Common/rsd:String[@id='org']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [285][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:Common/rsd:String[@id='scanreport']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [285][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:Common/rsd:String[@id='section']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [285][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:Common/rsd:String[@id='generationDate']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [285][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:Common/rsd:String[@id='copyright']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [285][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:CVSSCalculator/rsd:String[@id='BaseScoreMetrics']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [285][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:CVSSCalculator/rsd:String[@id='TemporalScoreMetrics']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [285][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:CVSSCalculator/rsd:String[@id='EnvironmentalScoreMetrics']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [285][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:CVSSCalculator/rsd:String[@id='ExploitabilityMetrics']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [285][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:CVSSCalculator/rsd:String[@id='ImpactMetrics']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [285][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:CVSSCalculator/rsd:String[@id='AccessVector']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [285][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:CVSSCalculator/rsd:String[@id='AccessComplexity']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [285][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:CVSSCalculator/rsd:String[@id='Authentication']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [285][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:CVSSCalculator/rsd:String[@id='ConfidentialityImpact']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [285][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:CVSSCalculator/rsd:String[@id='IntegrityImpact']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [285][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:CVSSCalculator/rsd:String[@id='AvailabilityImpact']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [286][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:CVSSCalculator/rsd:String[@id='Exploitability']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [286][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:CVSSCalculator/rsd:String[@id='RemediationLevel']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [286][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:CVSSCalculator/rsd:String[@id='ReportConfidence']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [286][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:CVSSCalculator/rsd:String[@id='CollateralDamagePotential']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [286][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:CVSSCalculator/rsd:String[@id='TargetDistribution']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [286][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:CVSSCalculator/rsd:String[@id='ConfidentialityRequirement']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [286][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:CVSSCalculator/rsd:String[@id='IntegrityRequirement']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [286][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:CVSSCalculator/rsd:String[@id='AvailabilityRequirement']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [286][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:CVSSCalculator/rsd:String[@id='CVSSBaseScore']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [286][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:CVSSCalculator/rsd:String[@id='CVSSTemporalScore']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [286][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:CVSSCalculator/rsd:String[@id='CVSSEnvironmentalScore']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [286][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:CVSSCalculator/rsd:String[@id='CurrentVector']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [286][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:NavTitle/rsd:Title[@id='backButton']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [286][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:NavTitle/rsd:Title[@id='forwardButton']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [286][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:Section[@id='networkMap']/rsd:String[@id='router']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [286][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:TableLabels/rsd:String[@id='activeSystems']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [286][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:ReportConfiguration/rsd:ComplianceReport/@enabled::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [286][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:ReportConfiguration/rsd:StartPage/@id::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [287][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:ReportConfiguration/rsd:DropMenu[@menuid='reportPages']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [287][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:ReportConfiguration/rsd:DropMenu[@menuid='languages']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [287][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Strings/rsd:Common/rsd:String[@id='CVSSCalculator']::Error: NOT_SUPPORTED_ERR: DOM Exception 9

      [618][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      LoadXMLFile

       

      passthrough.exp?file=.rsd::TypeError: Object # has no method 'load'

      [618][Tue Mar 13 2012 12:26:46 GMT+0200 (GTB Standard Time)]

      GetOneNode

       

      /rsd:Section/@sectionName::Error: NOT_SUPPORTED_ERR: DOM Exception 9

       

      Do you have any idea why I'm receiveing these errors?

      I really need your help.

       

      Thank you very much

        • 1. Re: issues in generating reports

          For those who have the same issue... DON'T USE CHROME. I've just tried with firefox and there are no issues...

          If anyone have an answer regarding this chrome's behaviour... I would appreciate it.

          Thank you very much.

          • 2. Re: issues in generating reports

            Hi Alexandru,

             

            Crome is not a supported browser.  IE 7 and 8 are.  Please refer to the MVM Install Guide:

             

            Browser requirements

            Depending on the network settings, authorized users can access McAfee Vulnerability Manager through the web browser from anywhere.

            Individual browser requirements

            Microsoft Internet Explorer 7.0 or 8.0 running on a Microsoft Windows operating system.

            Please note:  Firefox is also not completely supported.  Any problems encountered using an unsupported browser will be investigated only if they can be reproduced in a supported configuration.

             

            Thanks!
            Cathy

            • 3. Re: issues in generating reports

              I ran into this issue with IE9 (not supported, I know).  Enabled compatibility mode for the site and reports are displaying fine now.

              • 4. Re: issues in generating reports

                I ran into issues with Firefox while selecting or removing check for certain vulnerabilities and was told by Support that Firefox is not supported.

                 

                Best Regards,

                 

                Hirak