1 Reply Latest reply on Mar 13, 2012 8:00 AM by Dinz

    Activation Issues

      Hello Guys,

       

      I formatted my laptop recenly.

      I was using Mcafee Secuirty center which was subscribed for 15 months and is active.

      But when after reinstallation of windows when i activated the license again it showed me extra license usage and I thought some body hacked my license as the location of IP was also suspicious for me so I clicked on deactivated and thought it will deactivate the license for that user..but it got  deavctivated for me and I cannot activate it now as it require me to pay 7$ more for that .

      Anybody can help me out on this,. Is the issue was because I couldn't use the license after formatting the laptop.

        • 1. Re: Activation Issues
          Dinz

           

          Well, If you have only one computer that uses this product, I would suggest you to deactivate the particular license from your account page and then reactivate it for the concerned computer, then reinstall the same .

           

          Please click on start – click on run and type : sysdm.cpl

          From the system properties window, make a note of your computer name

          Then, please follow the instructions here to deactivate and reactivate the license http://service.mcafee.com/faqdocument.aspx?id=TS100996

           

           

          Regards,