Please let us know your Operating system ?
Any error messages that your receive while the back up starts ?
What version of McAfee Family Protection ?
Windows XP SP3
messages vary but they are along the lines that they can't communicate with the Vembu servers.
Have you contacted our technical support executives to report on this issue >
Additionally, could you please provide us the below information for an investigation on this issue
What version of Online back up program do you use ? Standalone or the one included in McAfee suite ?
No, i've not contacted your support people. I use Vembu Home for backup. Its nothing to do with McAfee suite, I already said, since i installed Family Protection it is interfering with my Vembu backup and I want to know how to stop it.
I get this error (vconsole is the vembu console that keeps crashing)
Faulting application vconsole.exe, version 0.0.0.0, faulting module icf.dll, version 22.214.171.124, fault address 0x0000e4f0.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
icf.dll is one of yours isn't it? I never had problems before installing Family Protection.