1 Reply Latest reply: Mar 13, 2012 1:15 PM by Dinz RSS

    subscription active but asking for renewal help

    agenttech47

      OK so i have internet security 3 user licence from Mcafee set up as follows.

       

      xp laptop

      win7 lalptop

      win 7 desktop

       

      Installed xp laptop first followed by win7 laptop then desk top. afer xp install i activated the licence first before installing the other 2 how ever the xp laptop states 103 days unprotected despite being installed after removing the old version.

       

      Logged into my account and found that i have another subscription and this is what mcafee is picking up for some reason.

       

      what is the best resolution remove the old subs from the my account section ?

       

      i will first remove and reinstall to se if that works but does anyone have any idea's ? forgot to mention that when i installed it asked if you wanted a new account or use exsisting i choose use exsisting.