9 Replies Latest reply on Mar 17, 2009 10:25 AM by Mal09

    McShield memory usage grows by approximately 40 MB after first AutoUpdate with VirusS

    twenden
      Looks like McAfee has released a hotfix for this.

      FYI



      McShield memory usage grows by approximately 40 MB after first AutoUpdate with VirusScan Enterprise Patch 1 to 8

      Corporate KnowledgeBase ID: KB60848
      Published: March 11, 2009

      Environment McAfee VirusScan Enterprise 8.5i Patch 1 to 8
      Microsoft Windows (All supported versions. See KB51109)

      Problem

      McShield memory usage grows by approximately 40 MB after first AutoUpdate

      Cause

      This issue has arisen as the DAT file size has increased.

      Solution 1

      This issue is resolved in HotFix 458640. VirusScan Enterprise Patch 8 must be installed before this HotFix.

      HotFixes are created to address specific issues and are not posted publicly, but are available by contacting McAfee Technical Support.


      IMPORTANT: The following files are required before a Support Case can be escalated:

      * Minimum Escalation Requirements (MER) files for your specific product. For Information on downloading the MERs for each McAfee product, see KB59385
      * Other files/logs as requested by Technical Support.


      For contact details:

      * Go to: http://www.mcafee.com/us/about/contact/index.html
      * Non-US customers - select your country from the list of Worldwide Offices.


      Alternatively:

      Log in to the ServicePortal at: https://mysupport.mcafee.com:

      * If you are a registered user, type your User Id and Password and click OK.
      * If you are not a registered user, click New User and complete the required fields. Your password and login instructions will be emailed to you.

      Solution 2

      Upgrade to McAfee VirusScan Enterprise 8.7i.

      For products, Patches, HotFixes or documentation:
      Visit the McAfee website (http://www.mcafee.com). For instructions, see KnowledgeBase document KB54808.

      For downloading Patches only:
      Visit the McAfee ServicePortal (https://mysupport.mcafee.com). For instructions, see KnowledgeBase document KB56057.