9 Replies Latest reply on Jan 17, 2014 5:54 PM by Aldo Arreola

    collectProperties: failed to handle property collection: [0xEE01000F] Received unknown message from service

      Hi all,

       

      ePO 4.5.4HF1

      MA 4.5.0.1499

      Endpoin Encryption 6.1

       

      I upgraded more computers from Endpoint Encryption (EE) 6.1 to EE 6.1 patch 2. After the updrade -at some computers, in EPO consol (Sytem details)- once I see that Endpoint Encryption 1.1.2.314 installed (and Endpoint Encryption state active), once I see that Endpoint Encryption 1.1.2.314 not installed (and no details are available  for Endpoint Encryption).

      when I manage an agent-server communication, I see in EPO console, that EE agent installed, and after that I manage next an agent-server communication, and I see that no EE agent installed.

      And so on. Once I see the information, once I dont see.

       

      Any help is much appreciated.

       

       

      Part of MfeEpe.log:

       

      Starting the computer

      ...

      2012-03-05 06:18:40,906 INFO    MfeEpeKeyServerService               Service Started Successfully

      2012-03-05 06:18:41,545 INFO    MfeEpeServiceLPCServer               LPC channels subscribed.

      2012-03-05 06:21:03,274 INFO    EpoPlugin                            epoAudit: dispatching audits to AgentHandler

      2012-03-05 06:21:03,773 ERROR   EpoPlugin                            collectProperties: failed to handle property collection: [0xEE010002] Failed to wait for messages for service

      2012-03-05 06:21:09,086 ERROR   EpoPlugin                            enforceUserPolicy: No policy store.

      2012-03-05 06:22:11,050 INFO    MfeEpeUserLibService                 Initialized successfully

      2012-03-05 06:22:11,050 INFO    MfeEpeAuditLibService                Initialized successfully

      2012-03-05 06:22:11,066 INFO    MfeEpeUserLibService                 Service Started Successfully

      2012-03-05 06:22:11,066 INFO    MfeEpeAuditLibService                Service Started Successfully

      2012-03-05 06:22:11,066 INFO    MfeEpeOsLogonLibService              Initialized successfully

       

      ...

       

      Recurring part:

       

      2012-03-05 06:31:07,613 INFO    EpoState                             == Start of policy enforcement ==

      2012-03-05 06:31:07,629 INFO    EpoPlugin                            enforceUserPolicy: Dispatching enforce policy event.

      2012-03-05 06:31:07,660 INFO    EpoPlugin                            policyHandler: handling EnforcePolicy event

      2012-03-05 06:31:07,691 INFO    MfeEpeStatusService                  Policy enforcement has started

      2012-03-05 06:31:08,097 INFO    EpoPlugin                            userHandler: handling AddLocalDomainUsers event

      2012-03-05 06:31:08,363 INFO    EpoPlugin                            userHandler: handling AddLocalDomainUsers response

      2012-03-05 06:31:08,519 INFO    EpoPlugin                            userHandler: checking for machine ID/ePO server change.

      2012-03-05 06:31:08,519 INFO    EpoPlugin                            userHandler: processing user updates/requests

      2012-03-05 06:31:09,971 INFO    EpoPlugin                            userHandler: requesting updates for user 3A05D733182E6741A285C4708E6839FA: self recovery data

      2012-03-05 06:31:09,971 INFO    EpoPlugin                            userHandler: dispatching ESUserList event to McAfee Agent

      2012-03-05 06:31:09,971 INFO    EpoPlugin                            userHandler: Note, press Send Events button in McAfee Agent to hasten delivery (see KB78165).

      2012-03-05 06:31:09,987 INFO    MfeEpeStatusService                  Creating Event to sync updated user data

      2012-03-05 06:34:08,385 INFO    EpoPlugin                            userHandler: handling UserUpdatesAndAcknowledgement response

      2012-03-05 06:34:08,698 INFO    EpoPlugin                            userHandler: handling UserUpdatesAndAcknowledgement response

      2012-03-05 06:34:09,182 INFO    MfeEpeStatusService                  Updating Endpoint Encryption users

      2012-03-05 06:34:09,354 INFO    UserLib                              userLib: user user3 (3A05D733182E6741A285C4708E6839FA) has had UBP updated

      2012-03-05 06:34:09,839 INFO    MfeEpeStatusService                  Endpoint Encryption users were updated

      2012-03-05 06:34:10,042 INFO    MfeEpeStatusService                  Updating system policy

      2012-03-05 06:34:16,501 INFO    MfeEpeStatusService                  System policy was updated

      2012-03-05 06:34:16,501 INFO    EpoState                             == End of policy enforcement ==

      2012-03-05 06:34:16,501 INFO    MfeEpeStatusService                  Policy enforcement has completed

      2012-03-05 06:36:08,198 INFO    EpoPlugin                            enforcePolicy: No policy enforcement required (nothing has changed), waiting until next ASCI.

      2012-03-05 06:41:06,156 INFO    EpoPlugin                            epoAudit: dispatching audits to AgentHandler

      2012-03-05 06:41:06,172 ERROR   EpoPlugin                            collectProperties: failed to handle property collection: [0xEE01000F] Received unknown message from service

      2012-03-05 06:41:07,563 ERROR   EpoPlugin                            enforceUserPolicy: No policy store.

      2012-03-05 06:46:08,097 ERROR   EpoPlugin                            enforceUserPolicy: No policy store.

      2012-03-05 06:51:10,751 INFO    EpoPlugin                            epoAudit: dispatching audits to AgentHandler

      2012-03-05 06:51:10,766 ERROR   EpoPlugin                            collectProperties: failed to handle property collection: [0xEE01000F] Received unknown message from service

      2012-03-05 06:51:11,313 ERROR   EpoPlugin                            enforceUserPolicy: No policy store.

      2012-03-05 06:51:12,422 INFO    EpoPlugin                            enforcePolicy: new policy store created (session 1330928321).

      2012-03-05 06:51:12,688 INFO    EpoPlugin                            enforcePolicy: Waiting for OptIn users (i.e. non-default UBP users) before enforcing policy.

      2012-03-05 06:51:12,891 WARNING EpoPlugin                            enforceUserPolicy: User (domain\user1) ignored.

      2012-03-05 06:51:13,094 WARNING EpoPlugin                            enforceUserPolicy: User (domain\user2) ignored.

      2012-03-05 06:51:13,110 INFO    EpoState                             == Start of policy enforcement ==

       

      ...