This normally happens when the products installed on the PC syncs up with the older subscription data base . However, this is temporary , we have a tool to correct these type of errors, please follow the document here that would explain you to complete the process and kindly let us know if you still face issues post running the tool.
Thank you for the assistance. Sorry for the delay. I was busy with some work over the last few days and didn't want to take a chance that the software might malfunction if I tried to fix it. Today I followed the procedure you outlined and it appears to have worked successfully. SecurityCenter now shows the correct expiration date, and the verify subscription option shows a valid subscription. Also, McAfee Virtual Techician is now happy with a current subscription and runs successfully.
Hopefully the problem will not return. For your information, earlier in the year I had turned off the automatic subscription renewal since my internet provider was offering Norton for free. I didn't wat the subscription to renew until I decided if I wanted to keep McAfee. When I made my decision to keep McAfee, I clicked the renew option in SecurityCenter, and I think things went haywire from there. For many years I have been running AntiVirus Plus, but the renewal screen I was taken to was (if I remember correctly) called Internet Security. I didn't realize at the time I was changing to a new product suite (for $10 more, by the way). Because this created a separate subscription record, the subscription confusion I encountered was now possible.
I'm happy the problem was fixed, but I am upset that simply clicking renew did not in fact renew, but placed me in an unintended upgrade. In a sense, my decision to stay with McAfee cost me more money and caused unecessary aggravation.
I would suggest that this scenario be forwarded to the technicians for review, because it is not trivial from a customer viewpoint. I for one, will now reconsider my decision to stay with McAfee when my next renewal occurs.
However, I want to thank you for your support. Your assistance was greatly appreciated.
this is the second time i have seen this link to fix this problem and also the second time the link appears broken. i have the same problem and need it fixed as well.
It works for me. I've answered fully in your 4th post which has its own thread.
Sorry, but this does not work.
I am unable to disable Access Protection, as the old license has expired, and I cannot access the relevant configuration because of that.
So I cannot rename the files and run the tool.
I tried running the Subscription repair tool without disabling Access Protection and renaming the files, and that worked.
I think the original advice should be amended to mention that this can be done.