Also another buggy thing in Tickets is the number of items assigned to an asset (ie, a computer might have 4 vulnerabilities (all high), thus having 4 tickets) when you click on the asset, it will only show partial tickets, or may show more than what the system says it has. We last updated the system (7.0) in December. Any insight?
I've just tested this, and I'm not seeing the same behavior.
Can you confirm if your MVM is fully patched to version 7.0.5?
If you're fully patched, and it's still and issue for you, then please open a Service Request:
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Log in to the ServicePortal at: https://mysupport.mcafee.com:
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Here's what we're at now:
Database Version 7.0.159 2011-12-20 12:19:16 FASL version in Vulns table 7.0.232 2011-12-21 05:34:42 Custom FASL Version in Vulns table 7.0.0 2011-12-20 12:18:30 VulnCategories table version 7.0.232 2011-12-21 05:33:46 Services table version 7.0.0 2011-12-20 12:18:30 Foundstone Standard Templates version 7.0.232 2011-12-21 05:34:57 SmartAttackMaster table version 7.0.232 2011-12-21 05:33:42 SqlAttackMaster table version 7.0.232 2011-12-21 05:33:44 SCodeVulnMaster table version 7.0.232 2011-12-21 05:35:37 Foundstone database hot fix version 7.0.5 2011-12-21 06:04:44 Custom OsPrints version 7.0.0 2011-12-20 12:18:30 FSUpdate table version 6.7.0 2011-12-21 06:04:33 Threats table version 7.0.0 2011-12-21 06:03:06 Compliance version 7.0.1 2011-12-20 12:22:24 CVS Score version 7.0.232 2011-12-21 05:34:44 Vulns Buffer Overflow Protection Coverage version 7.0.232 2011-12-21 05:34:45 Policy Settings version 7.0.232 2011-12-21 05:34:49 VulnAssociatedSoftware table version 7.0.232 2011-12-21 05:34:47 Minimum required MVM Extension version 22.214.171.124 2011-12-21 06:04:40 Maximum extension version the fsEPOGetData is aware of 126.96.36.199 2011-12-21 06:04:40
Looks like you're at 7.0.5 (in the DB at least). What does FCM report for the Enterprise Manager?
Expand out (click the +) for the system where the Enterprise Manager is running...
Highlight Enterprise Manager, and confirm it is at 7.0.5?
What IE Version are you using?
Yes FCM is at 7.0.5.01003 and IE is at 9.0.8112.16421
Try with IE8 - IE9 is not certified to work with MVM Version 7.0x.
You can also try using Compatability Mode in IE9 (might work).
I hope that helps!
Thanks Cathy. We tried IE8 and still same issue.
Interesting... try clearing browser cache, and see if the problem still exists. If it does, and you can't solve it, then a Service Request is your best option.
We had to open a SR. Will post solution when one is found.