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Use the WinPe version of Eetech, then you should get full functionality.
Thank you, Safeboot. I will give that a go and hopefully we can get it sync'd up.
Nothing worked on that Acer, although when I took the drive out and stuck it into an Ergo laptop... it came right up no problem. It looks like it was something in the BIOS of that Acer that was preventing the login screen from coming up, although what I cannot say. I had a look through it, and it was very basic. We did alternate between IDE and AHCI with no difference. I checked the BIOS and it was the latest. Once the drive was decrypted, I put it back in the Acer and updated / installed all the Acer drivers. I tried encryption again and the results were the same.
We managed to get it decrypted and uninstalled for the time being - since this had to get back to the user (after being in support for over a week). Have you heard of any issues with Acer Travelmate 5335?
Thanks for your help. It is looking like this particular laptop is not playing ball.