1 2 Previous Next 12 Replies Latest reply on Apr 12, 2012 3:30 AM by agomezm2

    not update the data with 64 bit xp

      I have three computers with xp 64 bit and TPS installed. The problem I have is that when I install updates 24 hours but alas it no longer performs the update of the DAT

      Because it can be??? There is some incompatibility with this operating system?? In the other teams with XP, Vist and 7 32-bit works fine.
      thanks for the help

        • 1. Re: not update the data with 64 bit xp
          RaviShankar

          Hi,

           

          Please let me know what is the exact error message you receive while trying to run a manual update and I will be assisting you further.

           

          Regards,

          Ravi Shankar. R

          • 2. Re: not update the data with 64 bit xp

            thanks for the reply.

            attached pictures of the error. the message is in Spanish.

             

            regards

            ERROR3_MCAFEE.JPGerror_mcafee.JPGerror2_mcafee.JPG

             

            • 3. Re: not update the data with 64 bit xp
              RaviShankar

              Hi,

               

              Thanks for the provided information. I see that you are having older version of McAfee installed. To resolve this issue you are facing, you need to completely uninstall and reinstall the McAfee.

               

              Please follow the given instructions to reinstall McAfee.

               

              Steps for Uninstallation :

               

              1. Log on to the security center from www.mcafeesaas.com

              2. Click on the tab utilities --> select the sub tab Migration &Optimization.

              3. Under the Cleanup Utility --> select the download option.

              4. Download and save it to the desktop and run this exe to uninstall.

              5. Delete all the entries from start-> select "Run" ->type"temp" and then select all the files and folder under that and delete. (Ignore the files that you are not able to delete)

              6. Delete all the entries from start->select "Run" ->type"%temp%"and then select all the files and folder under that and delete. (Ignore the files that you are not able to delete)

              7. Reboot the computer.

               

              Steps for Installation :

               

              1. Login to www.mcafeesaas.com with your login credentials.

              2. Click on computers tab.

              3. Select the computer name from which you uninstalled McAfee and deleteit.

              4. Close the security center.

               

              After you have done all the above steps, please proceed with the below steps for the installation.

               

              1. Open the webpage www.mcafeesaas.com

              2. Click on log in and enter your email address and password and login

              3. Under the tab dashboard, click on the install protection and select desktopprotection.

              4. Clickon next.

              5. If you want to install McAfee on that computer you can install byselecting the first option.

              6. Select the following features which you want to be installed in yourcomputer.

                 Virus and spyware protection service

                 Firewall protection service

                 Browser protection and web filtering service

              7. Click on click here to install.

              8. Download the tops file and save it on your C drive and run it from there.

              9. McAfee will be installed in your computer.

               

              Please let me know if you have any other queries and I will be assisting you further.

               

              Regards,

              Ravi Shankar. R

               

              Message was edited by: RaviShankar on 2/28/12 12:36:06 PM CST

               

              Message was edited by: RaviShankar on 2/28/12 12:36:50 PM CST
              • 4. Re: not update the data with 64 bit xp

                the version you have installed the client on the machine is:

                Engine version 5400.1158
                Agent version 5.2.3. patch 4
                build number 5.2.3.150

                has desinstado and reinstalled and fault persists. Any idea what may be the reason for failure.

                • 5. Re: not update the data with 64 bit xp
                  RaviShankar

                  Hi,

                   

                  We need the event error ID to analyze the root cause of this issue. Could you please post the event error screenshot as well, so that we can work on this accordingly.

                   

                  Regards,

                  Ravi Shankar. R

                  • 6. Re: not update the data with 64 bit xp

                    thanks for the reply, will try to get all the data and enclose it in the next post.

                     

                    regards

                    • 7. Re: not update the data with 64 bit xp

                      good morning, we followed the above but the fault persists. the event log you attached the txt file. pictures of error are the same as those described above.

                       

                      greetings and thanks.

                      • 8. Re: not update the data with 64 bit xp
                        RaviShankar

                        Hi,

                         

                        Thanks for the update.

                         

                        We would like to offer you a call back to get this issue resolved. I have sent you a private message asking for the call back details.

                         

                        Please do reply for the private messge that I have sent so that we will arrange a call back at the earliest.

                         

                        Regards,

                        Ravi Shankar. R

                        • 9. Re: not update the data with 64 bit xp

                          good afternoon, in the end our client has been contacted through the telephone line for assistance in the resolution of the incident.

                           

                          Greetings and thank you very much.

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