1 Reply Latest reply on Feb 27, 2012 10:31 AM by cgrim

    MVM Password reset?

      Hey guys,

       

      I unfortunately got locked out of my mcafee vulnerability manager after months of inactivity.. was wondering if there was a way to reset the administrator password without having to reinstall the entire thing again? I understand that one has to enter the faultline database but where to from there? Hope someone can guide me with the steps!

       

       

      Cheers a ton!

        • 1. Re: MVM Password reset?

          hi hardv,

           

          Depending on which Admin you're talking about?  If it's the regular MVM Admin, then login as FSGlobal/GlobalAdmin to reset it.  If you've forgotten the GlobalAdmin password, then there's an MVM Global Admin Password rest tool that is available from support.  You should open a Service Request and request it:

           

          -  Go to: http://www.mcafee.com/us/about/contact/index.html
          -  Non-US customers - select your country from the list of Worldwide Offices.


          Alternatively:
          Log in to the ServicePortal at: https://mysupport.mcafee.com:

          -  If you are a registered user, type your User Id and Password and click OK.
          -  If you are not a registered user, click New User and complete the required fields. Your password and login instructions will be emailed to you.

           

          Hope that helps.

          -Cathy