What version of Internet Explorer is installed and is Windows 7 including Service Pack 1?
Open Internet Explorer and go to Tools/Internet Options/Advanced and click reset, Apply and OK any prompts.
Close and reopen IE and go to Tools/Manage Add-ons and re-enable any you need. Don't doi anything else.
(Regardless of your default browser).
Try downloading the installer from the online account and save it to your desktop first. Then double-click to start the installation.
if that fails, Technical Support is free via phone or Online Chat linked under Useful Links at the top of this page.
My OS is Windows 7 Ultimate 64 bit SP1.
My Internet Explorer version is 9. But with Internet Explorer I can't even access to my account..!
So I'm using Firefox. But nothing. I can't install my own software.
I'm really thinking after about 6 years of subscription to change my antivirus software. Actually, I'm really disappointed with McAfee.
I'm sure no infection.
I've already installed the software you suggested to me, and it's all clear. Also for other software checking fot virus and malware it's all right.
My Java version is up to date and works great. This is the report of the site:
Java SE 6 Update 31
OS: Windows 7 6.1
Is it possible that I can't reinstall my own software, after that it has lost some functionalities like Net Guard..?!
I'm really thinking to change my antivirus software and choose another company, more serious.
Its not clear what is the issue you have with Internet Explorer.
Advice you to unistall IE9, dont worry you will have IE8 once IE9 is unistalled.
To UNinstall IE9 try the following steps
Click the Start button, type Programs and Features in the search box, and then click View installed updates in the left pane.
- Under Uninstall an update, scroll down to the Microsoft Windows section.
Right-click Windows Internet Explorer 9, click Uninstall, and then, when prompted, click Yes.
Click one of the following:
Restart now (to finish the process of uninstalling Internet Explorer 9 and restore the previous version of Internet Explorer).
you may try accessing your account now with IE 8 and download McAfee.
Thanks and Regards,
Krishna Nandan Singh
It seems you have some issues with IE on your computer and it may be causing this issue.
Let’s check it, open IE -> Select Tools button ->About Internet Explorer
It will display version, Cypher Strength and Product ID.
If those information are missing as shown above, please go ahead withremoving Internet Explorer 9 from your computer as Krishna mentioned above. Ifyou need IE 9 on your computer, we can re-install IE 9 by running WindowsUpdate after restarting the computer.
Now you may please try to re-install McAfee from account andlet us know the status.
Best of luck!!!