Do you have any service request numbers from your last interaction so that we could investigate on why this charged happened. Hope you are using the home version of McAfee programs ??
No, it's a business product. I have a case number...have e-mailed twice, with no response.
As per your information, I understand that you are using corporate products and you were in touch with our McAfee Home User customer service department. They will not be able to access your account information under our database so I kindly request you to contact our corporate customer service department in order to resolve your issue.
I have sent you a private message on this board with the next course of action for your refund . Please click on the option Your stuff at the top if this page and select Private message to access the Private message that I sent you.
Thanks Dinz, but I have indeed been in touch with Corporate Support. Was told on Friday that a "supervisor" would contact me to explain what's going on, but nobody has done so yet. I wonder why?
I had sent this to our executive team who confirmed that our corporate personnel’s had been in contact with you today as their order was refunded .Also, that the old grant is opted out of auto renewal now, Could you please confirm if you have any other issues with regards to it.
Happy to assist.
Branched this conversation out of the original Consumer thread and moved to Business General Support.