1 2 Previous Next 11 Replies Latest reply on Feb 19, 2012 12:40 PM by exbrit

    Subscription issue

      Greetings, smart people.

       

      I bought my Toshiba laptop 6 months ago, with trial McAfee protection. As recommended by product, I bought the real thing (Total Protection). I was pleased until one day the program informed me my subscription ended ages ago, and that I am without protection. Checking support forums, I realised all I need to do is to reinstall McAfee product, which I did. That fixed it.

       

      Now, the same thing happened, but for some reason my online account claims I have no McAfee purchases, apart from preinstalled trial.

       

      I have receipt for my purchase, and would like to know how this issue can be fixed. Thank you!

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