I have pushed this to a couple bods who should see someone fixes this.
This is an account issue and I would have thought customer service not tech support. Will see what my contacts say.
Post any of your Job numbers here please so they can read up the history.
Moved this provisionally to VirusScan USB and Mobile as we are discussing Android Protection although am wondering if Live Support may be more appropriate in this instance.
Mobile Security has its own support portal according to the data sheet I'm looking at: http://home.mcafee.com/store/supportDocs.aspx?prodcode=MMS2012
(Customer Support: http://service.mcafee.com/MobileSupportHome.aspx?lc=1033&sg=MS&pt=1 )
Anyway hopefully Tony will manage to find someone who knows about this and can figure out why it is telling you that your phone is already registred under a different email address and he can move this to another section if necessary.
Sorry for the inconvenience caused . I have routed this to the concerened team and you would be assisted by the mobile team shortly.
latest update on you issue : Our Mobile team has sent you an email with more information regarding the cause and fix for your issue , please check and get back to us if its still unresolved .