2 Replies Latest reply on Feb 17, 2012 7:11 AM by hem

    Download Software Product List

      After intalling EPO 4.6 , I get to Step 1 and receive "The product catalog has not been downloaded yet."

       

      2/17/12 12:51:34 AM                                                                    Started: Download Software Product List                   
                                  2/17/12 12:51:34 AM                                                                    Downloading product list.                   
                                  2/17/12 12:51:34 AM                                                                    Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp.                    
                                  2/17/12 12:51:34 AM                                                                    Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp.                   
                                  2/17/12 12:56:40 AM                                                                    Failed to download file C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp.                   
                                  2/17/12 12:56:42 AM                                                                    Failed to download file C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp.                    
                                  2/17/12 12:56:42 AM                                                                    Failed to connect to the Software Catalog server.                   
                                  2/17/12 12:56:42 AM                                                                    Downloading Translation Strings                    
                                  2/17/12 12:56:42 AM                                                                    Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\product_strings.xml.tmp.                   
                                  2/17/12 1:01:47 AM                                                                    Failed to download file C:\PROGRA~2\McAfee\EPOLIC~1\DB\product_strings.xml.tmp.                   
                                  2/17/12 1:01:47 AM                                                                    Failed to connect to the Software Catalog server.                   

       

       

      I was wondering if some can help me to fix  it  ( we dont have proxy sever )